About Gap Inc.
Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.
This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to learn fast, create with audacity and lead boldly? Join our team.
About the Role
The Manager, Workforce Management Systems & Operations is a leader responsible for representing and advancing the enterprise Workforce Management (WFM) vision through strong platform stewardship, cross functional partnership, and continuous improvement, under the vision and direction of the Director of Workforce Management and Reporting in Store Operations. This role enables labor strategy and execution across the field by ensuring workforce systems and processes support schedule excellence, productivity, compliance, and a consistent, positive employee experience.
This role supports the day to day and long-term optimization of Workforce Management platforms, including UKG and Strategic Workforce Planner. The Manager ensures system stability, strong performance, and reliable data while translating company and brand priorities into scalable labor solutions that support store operations across a family of brands, each with unique operating models, labor needs, and scheduling requirements.
Aligned to the WFM Operating Model, this role plays a key role in advancing workforce management strategy through execution. As a cross functional collaborator, the Manager leads WFM initiatives and enhancements, oversees integrations with enterprise platforms, and continuously improves labor management processes and system functionality. Success in this role is demonstrated through the timely delivery of initiatives aligned to the WFM roadmap, strong adoption of tools and processes in the field, and measurable improvements in scheduling effectiveness, hiring enablement, labor, productivity and system performance.
This position blends technical depth, operational leadership, and analytical rigor to deliver compliant, future ready Workforce Management solutions to our family of brands at Gap Inc. The Manager provides accurate, actionable workforce reporting and insights that are trusted by field and Operations leaders, enabling data driven decision making, optimized labor outcomes, and an elevated field experience.
What You'll Do
Workforce Management Leadership & Execution
• Represent the Workforce Management strategy and vision in operational, cross-functional, and leadership forums, in close partnership with the Director of WFM.
• Drive end-to-end execution of WFM systems and processes, leading delivery aligned to the WFM Operating Model.
• Provide strategic guidance to Operations leaders based on key performance metrics, workforce trends, and labor insights.
• Act as a trusted advisor on labor optimization, workforce strategy, and system-enabled operational improvements.
Systems Ownership & Optimization
• Play a key role in system configuration strategy and implementation for timekeeping, attendance, scheduling, shift management, and mobile functionality to meet evolving business needs.
• Drive WFM system enhancements, upgrades, and integrations, ensuring alignment with the broader workforce management roadmap.
• Proactively monitor system health, escalate risks, and resolve issues impacting field operations.
• Analyze and propose system-based solutions within brand store environments that require differentiation or specialized configuration.
Reporting, Analytics & Insights
• Generate and maintain information feeding enterprise reporting systems.
• Build and enhance reporting for strategic field initiatives, pilots, and tests.
• Perform quantitative and qualitative analysis to evaluate key initiatives and operational performance.
• Drive continuous improvement in the reporting and delivery of relevant, actionable data to the field and Operations leadership.
• Translate complex workforce data into clear insights that inform decisions and drive measurable results.
Operational Execution & Cross-Functional Collaboration
• Plan, manage, and track multiple concurrent workstreams, coordinating efforts across Central Operations, Technology, Finance, Legal, Compliance, and Field leadership.
• Lead initiatives to improve WFM processes, productivity, and labor utilization across the enterprise.
• Support ongoing continuous improvement efforts focused on labor optimization and operational efficiency.
Enablement & Adoption
• Oversee the design and delivery of WFM training, documentation, and change enablement to drive adoption and consistent execution.
• Provide expert-level guidance and escalation support for WFM system and process issues impacting the field.
• Consult on and evolve the WFM service and support model to improve responsiveness and effectiveness.
Who You Are
Qualifications
• Bachelor’s degree in Business Administration, Information Systems, Operations, or a related field.
• 5+ years of Workforce Management systems and analytics experience, with a focus on labor management (retail store experience preferred).
• Deep expertise with UKG or similar WFM platforms (e.g., Kronos, Legion, Dayforce, ADP WFM).
• Advanced Excel skills; experience with Power BI or similar analytics tools preferred.
• Demonstrated ability to interpret quantitative and qualitative data to drive labor optimization and operational outcomes.
• Strong business acumen with the ability to evaluate financial and operational indicators and translate insights into action.
• Proven ability to lead & influence cross-functional teams, and drive decisions in complex environments.
• Excellent communication, organizational, and stakeholder management skills.
• Experience supporting system implementations, upgrades, training rollouts, and process documentation in large, hourly workforce environments.
Benefits at Gap Inc.
- Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
- One of the most competitive Paid Time Off plans in the industry.*
- Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
- Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
- Employee stock purchase plan.*
- Medical, dental, vision and life insurance.*
- See more of the benefits we offer.
*For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.
Salary Range: $119,400 - $155,200 USD
Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.