关于Gap集团
我们旗下的品牌在世界上的重要鸿沟之间架设桥梁。Old Navy让时尚触手可及，确保每个人都能获得价廉物美的时尚单品。Athleta致力于释放每一位女性的潜能，不论身材、年龄或种族。Banana Republic相信可持续的奢华体验属于每个人。Gap更是启发了全世界，让所有人通过认真制作的现代服饰必备品展现其独特个性。
这一简单的想法——即每个人都需要以自己的方式获得归属感——是我们作为一间公司以及制定决策的核心。我们的团队由成千上万名来自世界各地具有冒险精神、全局视野并为顾客、社区和地球行善的员工组成。如果你具备全局视野，快速学习、无畏创新、大胆领导等品质，欢迎加入我们。
About the Role
The Manager, Workforce Management Systems & Operations is a leader responsible for representing and advancing the enterprise Workforce Management (WFM) vision through strong platform stewardship, cross functional partnership, and continuous improvement, under the vision and direction of the Director of Workforce Management and Reporting in Store Operations. This role enables labor strategy and execution across the field by ensuring workforce systems and processes support schedule excellence, productivity, compliance, and a consistent, positive employee experience.
This role supports the day to day and long-term optimization of Workforce Management platforms, including UKG and Strategic Workforce Planner. The Manager ensures system stability, strong performance, and reliable data while translating company and brand priorities into scalable labor solutions that support store operations across a family of brands, each with unique operating models, labor needs, and scheduling requirements.
Aligned to the WFM Operating Model, this role plays a key role in advancing workforce management strategy through execution. As a cross functional collaborator, the Manager leads WFM initiatives and enhancements, oversees integrations with enterprise platforms, and continuously improves labor management processes and system functionality. Success in this role is demonstrated through the timely delivery of initiatives aligned to the WFM roadmap, strong adoption of tools and processes in the field, and measurable improvements in scheduling effectiveness, hiring enablement, labor, productivity and system performance.
This position blends technical depth, operational leadership, and analytical rigor to deliver compliant, future ready Workforce Management solutions to our family of brands at Gap Inc. The Manager provides accurate, actionable workforce reporting and insights that are trusted by field and Operations leaders, enabling data driven decision making, optimized labor outcomes, and an elevated field experience.
What You'll Do
Workforce Management Leadership & Execution
• Represent the Workforce Management strategy and vision in operational, cross-functional, and leadership forums, in close partnership with the Director of WFM.
• Drive end-to-end execution of WFM systems and processes, leading delivery aligned to the WFM Operating Model.
• Provide strategic guidance to Operations leaders based on key performance metrics, workforce trends, and labor insights.
• Act as a trusted advisor on labor optimization, workforce strategy, and system-enabled operational improvements.
Systems Ownership & Optimization
• Play a key role in system configuration strategy and implementation for timekeeping, attendance, scheduling, shift management, and mobile functionality to meet evolving business needs.
• Drive WFM system enhancements, upgrades, and integrations, ensuring alignment with the broader workforce management roadmap.
• Proactively monitor system health, escalate risks, and resolve issues impacting field operations.
• Analyze and propose system-based solutions within brand store environments that require differentiation or specialized configuration.
Reporting, Analytics & Insights
• Generate and maintain information feeding enterprise reporting systems.
• Build and enhance reporting for strategic field initiatives, pilots, and tests.
• Perform quantitative and qualitative analysis to evaluate key initiatives and operational performance.
• Drive continuous improvement in the reporting and delivery of relevant, actionable data to the field and Operations leadership.
• Translate complex workforce data into clear insights that inform decisions and drive measurable results.
Operational Execution & Cross-Functional Collaboration
• Plan, manage, and track multiple concurrent workstreams, coordinating efforts across Central Operations, Technology, Finance, Legal, Compliance, and Field leadership.
• Lead initiatives to improve WFM processes, productivity, and labor utilization across the enterprise.
• Support ongoing continuous improvement efforts focused on labor optimization and operational efficiency.
Enablement & Adoption
• Oversee the design and delivery of WFM training, documentation, and change enablement to drive adoption and consistent execution.
• Provide expert-level guidance and escalation support for WFM system and process issues impacting the field.
• Consult on and evolve the WFM service and support model to improve responsiveness and effectiveness.
Who You Are
Qualifications
• Bachelor’s degree in Business Administration, Information Systems, Operations, or a related field.
• 5+ years of Workforce Management systems and analytics experience, with a focus on labor management (retail store experience preferred).
• Deep expertise with UKG or similar WFM platforms (e.g., Kronos, Legion, Dayforce, ADP WFM).
• Advanced Excel skills; experience with Power BI or similar analytics tools preferred.
• Demonstrated ability to interpret quantitative and qualitative data to drive labor optimization and operational outcomes.
• Strong business acumen with the ability to evaluate financial and operational indicators and translate insights into action.
• Proven ability to lead & influence cross-functional teams, and drive decisions in complex environments.
• Excellent communication, organizational, and stakeholder management skills.
• Experience supporting system implementations, upgrades, training rollouts, and process documentation in large, hourly workforce environments.