Asset Protection Service Representative - Mall at Bay Plaza

About Old Navy

Forget what you know about old-school industry rules. When you work at Old Navy, you’re choosing a different path. From day one, we’ve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season. 

We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we’re family.

About the Role

In this role, you will embody our value of Doing The Right Thing by protecting People, Assets, and Brands. You will work in a energized, fast paced environment focused on creating a safe environment for our employees, teams, and customers; this is critical to driving our Brand power, enduring customer relationships, and exuding our commitment to team and values. You’ll need to understand the big picture strategy and work with cross-functional teams and external partners.

What You'll Do

• Provides a high level of visible, overt presence to prevent loss and safety issues.
• Helps drive a low risk culture and contributes to shortage reduction efforts by providing a visible presence on the sales floor.
• Greets customers and provides service.
• Maintains Physical Security of the store.
• Assists leadership in proper handling of escalated customer situations.
• Assists Asset Protection Coordinators during external shoplifting apprehensions.
• Collects and communicates loss and safety related intelligence to stores and Asset Protection leaders.
• Creates and maintains awareness by promoting available resources to your business partners (Open Door Policy, Code of Business Conduct Hotline, Brand Protection Program, Safety trainings, etc.).
• Promotes and supports awareness of store safety standards as they relate to security and safety procedures (Code Adam, active threat, emergency procedures, downtime boxes, equipment, etc.).​

Who You Are

• The Asset Protection Service Representative’s primary responsibility is to ensure the safety of all store employees and customers and to support the shortage reduction efforts by providing a strong visible presence in the store.
• They are responsible for monitoring the customer entrance/exit.
• They work closely with store leaders and other Asset Protection personnel to ensure all Asset Protection initiatives are compliant to Brand standards while maintaining a strong focus on customer service.
• Experience in customer service and/or a high-pressure, multitask environment to drive results, coach, and collaborate.
• Strong communication and interpersonal skills, including the ability to negotiate and build consensus across multiple stakeholders and functions.
• Ability to actively learn and immediately apply learnings into decisions and behaviors.  Ability to manage and prioritize their time; able to multitask.

Benefits at Old Navy

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• See more of the benefits we offer.

*For eligible employees