Key Responsibilities
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Lead execution of store capabilities and technology initiatives, including new
releases, enhancements, and issue resolution across stores
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Drive field readiness through clear, actionable communication, tools, and support
materials that enable consistent execution
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Partner cross-functionally with Technology, Product, HR, Communications, and
Store Operations to align priorities and deliver integrated solutions
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Identify and implement process improvements that simplify store operations and
reduce friction for field teams
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Monitor, triage, and resolve store-facing issues, ensuring timely communication
and resolution
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Analyze performance data and field feedback to identify trends, inform decisions,
and improve program effectiveness
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Support change management efforts to drive adoption of new tools, processes, and
capabilities
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Represent the voice of the field in all initiatives, ensuring solutions are practical,
scalable, and drive business impact