About Gap
Our past is full of iconic moments — but our future is going to spark many more. Our brands — Gap, Banana Republic, Old Navy and Athleta — have dressed people from all walks of life and all kinds of families, all over the world, for every occasion for more than 50 years.
But we’re more than the clothes that we make. We know that business can and should be a force for good, and it’s why we work hard to make product that makes people feel good, inside and out. It’s why we’re committed to giving back to the communities where we live and work. If you're one of the super-talented who thrive on change, aren't afraid to take risks and love to make a difference, come grow with us.
About the Role
The Project Manager of Store Capabilities drives the execution and continuous
improvement of store-facing technology, tools, and operational initiatives across Gap Inc. stores. This role is responsible for delivering scalable solutions that improve store execution, enhance the associate experience, and support commercial outcomes.
The Project Manager partners cross-functionally with Technology, Product, Field
Leadership and Store Operations to ensure initiatives are clearly defined, effectively communicated, and successfully adopted in the field. Acting as the voice of the field, this role ensures that strategies translate into practical, executable solutions that drive consistency and performance at scale.
What You'll Do
Key Responsibilities
• Lead execution of store capabilities and technology initiatives, including new
releases, enhancements, and issue resolution across stores
• Drive field readiness through clear, actionable communication, tools, and support
materials that enable consistent execution
• Partner cross-functionally with Technology, Product, HR, Communications, and
Store Operations to align priorities and deliver integrated solutions
• Identify and implement process improvements that simplify store operations and
reduce friction for field teams
• Monitor, triage, and resolve store-facing issues, ensuring timely communication
and resolution
• Analyze performance data and field feedback to identify trends, inform decisions,
and improve program effectiveness
• Support change management efforts to drive adoption of new tools, processes, and
capabilities
• Represent the voice of the field in all initiatives, ensuring solutions are practical,
scalable, and drive business impact
Behaviors
• Center on the Customer: Keeps the customer and associate experience at the
center of decisions and solutions
• Create with Curiosity: Seeks to understand, simplify, and improve how store
capabilities show up for teams and customers
• Collaborate with Candor: Builds strong partnerships across teams, functions, and
brands to deliver results
• Drive What Matters: Focuses on high-impact work and takes ownership for
outcomes
Who You Are
• Bachelor’s degree or equivalent experience in retail operations, business, or related
field
• 3–5+ years of experience in retail operations, store technology, or project/program
management
• Experience executing cross-functional initiatives in a fast-paced, multi-brand or
multi-channel environment
• Strong analytical and problem-solving skills with the ability to translate insights into
action
• Effective communication and influencing skills across all levels of the organization
• Proven ability to manage multiple priorities and deliver results in ambiguous
environments
• Proficiency in Microsoft Excel, PowerPoint, and Word; familiarity with AI and reporting tools
preferred
• Retail store experience or strong understanding of store operations preferred
Benefits at Gap
- Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, 30% off at Gap Outlet, and the ability to purchase discounted merchandise during international travel at Banana Republic, Athleta, and Old Navy.
- Pension schemes available, depending on role.
- Market-leading private medical healthcare and well-being programme.*
- Voluntary medical cash plan open to all employees.
- Performance-related discretionary bonuses.*
- Access to our Employee Support Programme for overall well-being.
*For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.
Salary Range: $93,700 - $121,800 USD
Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.
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