About Gap Inc.
At Gap Inc., we create culture as much as we create clothes. Our ambition is to become a high-performing house of iconic American brands that shape culture.
Our portfolio—Old Navy, Gap, Banana Republic, and Athleta—each brings a distinct point of view to how we show up in the world and serve our customers.
Old Navy democratizes style with quality and value for all. Gap champions originality through essential pieces that celebrate individuality. Banana Republic is rooted in a spirit of discovery, creating modern pieces inspired by craftsmanship and travel. Athleta champions the Power of She through confidence, strength, and movement.
We’re driven by a shared purpose: to bridge gaps—between people, perspectives, and possibilities—to create a better world.
We’re building a team that performs at a high level—people who think boldly, take ownership, and turn ideas into impact. If you’re ready to learn fast and help shape what’s next, you’ll fit right in.
About the Role
Gap Inc’s Global Technology Services (GTS) organization provides technology strategy and delivery for every function in the company. Within GTS, Enterprise Journey is the Product Management team that partners with corporate functions—HR, Finance, Legal, Asset Protection, and others—to turn business needs into technology outcomes.
This Sr. Manager role is the dedicated GTS Product Management partner for key corporate domains:
• Asset Protection: a large organization that safeguards millions in annual retail loss across 2,500+ stores through loss prevention, investigations, physical security, and crisis management. Technology is a force multiplier for a lean field operation.
• Legal: a department managing across commercial contracts, compliance, employment law, IP, and privacy. Legal technology is early-stage, with significant automation opportunities in contract lifecycle, matter management, and compliance.
These domains have historically operated with limited GTS product management partnership, and the function is still maturing. You'll inherit early-stage discovery work and some established stakeholder relationships, but the roadmaps, operating rhythms, and technology strategies are yours to build. Success looks like business leaders actively pulling you into decisions because you've earned credibility in their domain.
You’ll report to a Director of Product Management who provides strategic context, portfolio coordination, and escalation paths. You’ll also coordinate with engineering, architecture, office of AI and more working on initiatives in your domain areas.
What You'll Do
Build Business Partnerships
Develop trusted, working relationships with leaders in Asset Protection, Legal, and GTS. Learn their business before proposing technology solutions.
Establish GTS product management as a valued partner in organizations that have operated self-sufficiently. Different domains require different approaches—AP is operational, Legal is risk-conscious, and GTS is technically sophisticated.
Represent the portfolio in stakeholder meetings, planning sessions, and cross-functional forums as the operational lead for these domains.
Discover and Map Opportunities
Lead business discovery across all domains: identify pain points, map capabilities to systems, assess technology maturity, and build the business case.
In Asset Protection, advance technology architecture from discovery into roadmap—case management, RFID, video intelligence, and field technology integration.
In Legal, complete landscape discovery and identify automation opportunities in contract lifecycle management, compliance workflows, and matter management.
Evaluate where AI and automation create real value across your domains—and where they’re premature.
Deliver Outcomes
Own delivery outcomes for technology initiatives in your domains, partnering with engineering and offshore delivery teams.
Hold delivery partners accountable to business results, not just project completion.
Identify cross-domain opportunities, particularly where governance, risk, and compliance (GRC) capabilities span multiple organizations.
Who You Are
Business Relationship Builder: You’ve built GTS/IT partnerships with business organizations that didn’t start out wanting one. You know how to earn trust by learning the business first and proposing technology second. You’re comfortable being the first product person in the room. You have strong communication skills - able to articulate product vision and trade-offs to both executive and technical audiences.
Enterprise Domain Breadth: 5+ years in enterprise product management or business analysis spanning multiple corporate functions. You don’t need deep expertise in asset protection or legal operations specifically — you need the ability to learn complex domains quickly and ask the right questions. Experience with agile product development and enterprise platforms.
Discovery Orientation: You lead with curiosity, not solutions. You’ve done capability mapping, technology assessments, or business architecture work. You know how to document what exists, identify what’s missing, and build a case for investment.
Political Awareness: You understand that “self-sufficient” organizations became that way for a reason. You don’t walk in assuming they need to be rescued. You respect their expertise while demonstrating what product management adds.
AI Fluency: You use LLMs and AI tools as a daily working accelerator — structuring complex analysis, drafting stakeholder communications, building knowledge systems, and evaluating where AI capabilities create genuine value for business operations. Across three domains in early discovery, the ability to move fast with AI-assisted research and synthesis is a force multiplier.
Operational Tempo: Three domains, concurrent discovery, active delivery. You self-prioritize, communicate trade-offs, and stay effective without perfect clarity on every front simultaneously.
Strongly Preferred
Experience in any combination of: asset protection/loss prevention, legal operations, GRC, or corporate security technology.
ServiceNow experience (ITSM, CSM, or security operations modules).
Retail, CPG, or large multi-site enterprise background.
Experience working with offshore delivery models.
Benefits at Gap Inc.
- Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
- One of the most competitive Paid Time Off plans in the industry.*
- Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
- Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
- Employee stock purchase plan.*
- Medical, dental, vision and life insurance.*
- See more of the benefits we offer.
*For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.
Salary Range: $171,800 - $223,400 USD
Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.