About Banana Republic
Born from two California creatives fueled by their explorer spirits, Banana Republic has repositioned itself as a premium, experiential lifestyle brand for today’s modern world. Designed for a life where anything is possible, we use the finest materials with the latest fabric innovations to create timeless, versatile clothing, jewelry, shoes and handbags. Through our home and art collections, we extend beyond apparel and are a part of our customers' lives at home.
We are creating memorable, immersive experiences online and in-store that build lasting relationships and solve our customers’ lifestyle needs. Our team is made up of passionate and curious storytellers who are pushing the boundaries to deliver consistent, quality product through an elevated customer experience. Sound interesting? Join us as on the BR journey as we create what’s next.
About the Role
As a Regional Sales & Experience Manager at Banana Republic, you will be responsible for developing selling behaviors with our Stylists and Client Advisors in your portfolio of stores. You will be an expert and educator on the use of company selling tools and resources that are available to our selling teams that will enhance their individual sales performance so they are enabled to successfully execute a one-on-one personal shopping and styling experience to our clients. You will serve as a Banana Republic Ambassador by promoting the history, philosophy, and values of the brand. You will work with and through teams to provide expert level, curated service to high-touch clients ensuring each client receives an elevated, curated, and luxurious experience across all platforms.
What You'll Do
- Utilize Selling-focused resources such as Selling Boosts and Product Education tools to develop behaviors that will drive success with our Clientele App and Sales Tracking results across all stores
- Lead and execute Selling and Customer Experience initiatives that drive Brand connection and loyalty such as client outreach, in-store events and promotions
- Manage client outreach and event execution in partnership with Brand Enablement to increase engagement opportunities
- Develop strategies for key store locations or markets to drive sales results
- Partner with stakeholders to host and entertain top clients in store and virtually where opportunities exist
- Monitor performance of your store teams and individual Client Advisors and Stylists through achievement of sales targets, client acquisition and appointments
- Create frequent touchpoints with your Client Advisors and lead store stylists in partnership with Store Managers
- Assess performance of Client Advisors and lead store stylists and share your observations with District and Store leadership to ensure high sales performance and results in our stores
Who You Are
- Established client relations management abilities and experience
- Strong communication and technical skills
- Prior experience as a personal shopper or wardrobe assistant
- Prior luxury brand clienteling experience
- Ability to transfer knowledge in clienteling to others with a goal of developing talent to deliver high sales results and customer service
Benefits at Banana Republic
- Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
- One of the most competitive Paid Time Off plans in the industry.*
- Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
- Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
- Employee stock purchase plan.*
- Medical, dental, vision and life insurance.*
- See more of the benefits we offer.
*For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.
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