Concierge - Los Angeles

About Gap Inc.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.     

This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to  learn fast, create with audacity and lead boldly? Join our team.

About the Role

The Concierge supports Gap Inc.’s Los Angeles workplace, a dynamic environment where fashion, creativity, and storytelling intersect. This role plays a key part in shaping first impressions by delivering a welcoming, professional, and brand-aligned experience for employees, guests, and partners.

The Concierge contributes to brand moments, live activations, and thoughtfully planned meetings and events, supporting behind-the-scenes logistics that help bring creative initiatives to life. While immersed in a fashion-forward corporate setting, this role maintains a strong foundation of professionalism, hospitality, and operational excellence.

Working in close partnership with the Office Manager, Security, and cross-functional teams, the Concierge supports daily office operations, helps uphold safety protocols, and ensures a consistent, high-quality workplace and visitor experience. Discretion, sound judgment, and attention to detail are essential, as the role may support senior leaders and other key visitors.

What You'll Do

• Provide a professional, hospitality-focused welcome to employees, guests, vendors, and visitors, ensuring a positive and organized lobby experience.
• Support daily office operations in partnership with the Office Manager and Security team.
• Manage visitor, vendor, and employee check-in processes in accordance with established security and access protocols.
• Assign daily lockers, assist with badge access issues, and support secure building entry.
• Assist with meeting and event logistics, including room setup, catering coordination, and transportation arrangements.
• Support workplace needs such as meeting room reservations, deliveries, shipping and receiving, and general office coordination.
• Maintain awareness of daily schedules, meetings, and visits to anticipate support needs.
• Respond promptly and professionally to inquiries, resolving issues with a service-oriented approach.
• Monitor lobby and common areas to ensure they remain clean, organized, and welcoming.
• Maintain up-to-date knowledge of local dining, transportation, and amenities to support visitor needs.
• Collaborate effectively with internal teams and external partners to ensure seamless service delivery.
• Maintain confidentiality and handle sensitive information with discretion and professionalism.

Who You Are

• Minimum of 2 years of experience in a customer-facing role within hospitality, workplace services, luxury retail, or a comparable professional environment.
• Strong commitment to delivering a high-quality, guest-centered experience with professionalism and empathy.
• Clear, courteous, and effective verbal and written communication.
• Demonstrates a polished, professional demeanor aligned with company guidelines.
• Proven ability to handle sensitive situations and information responsibly.
• Comfortable managing multiple priorities in a fast-paced environment.
• Team-oriented, dependable, and able to build positive working relationships across levels and functions.
• Strong attention to detail with the ability to follow processes and complete tasks reliably.
• Comfortable using Microsoft 365 (Outlook, Teams), Zoom, and visitor management systems such as Envoy (or similar).
• Ability to stand for extended periods (up to 8 hours) and perform job-related physical tasks with or without reasonable accommodation.
• Willingness to work occasional overtime or weekends as business needs require.
• Openness to feedback, learning, and continuous improvement.

Benefits at Gap Inc.

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• See more of the benefits we offer.

*For eligible employees