Concierge - 2 Folsom

About Gap Inc.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.     

This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to  learn fast, create with audacity and lead boldly? Join our team.

About the Role

The Concierge supports Gap Inc.’s San Francisco workplace by delivering a consistent, professional, and hospitality-driven experience for employees, guests, and partners. This role contributes to daily workplace operations and supports meetings, events, and visitor engagement in a fast-paced corporate environment.

Working alongside the Senior Concierge and cross-functional teams, the Concierge helps ensure smooth front desk operations, secure access, and a welcoming atmosphere that reflects Gap Inc.’s values. The role requires strong service skills, attention to detail, and the ability to adapt to changing priorities.

What You'll Do

• Provide a professional and welcoming first point of contact for employees, guests, vendors, and visitors.
• Support front desk operations, including visitor and vendor check-in, badge assistance, and access coordination in partnership with Security.
• Assist with meeting and event logistics, including setup, coordination, and on-site support.
• Respond promptly to requests from internal partners and visitors, ensuring a high level of service.
• Maintain awareness of daily schedules, activities, and building services to effectively support guests and new hires.
• Manage deliveries as needed.
• Monitor lobby and common areas to maintain a clean, organized, and inviting environment.
• Maintain current knowledge of local transportation, dining, and amenities.
• Provide occasional early morning, after-hours, or weekend support as business needs require.

Who You Are

• Minimum of 2 years of experience in a customer-facing role within hospitality, workplace services, luxury retail, or a comparable professional environment.
• Strong commitment to delivering a high-quality, guest-centered experience with professionalism and empathy.
• Clear, courteous, and effective verbal and written communication.
• Demonstrates a polished, professional demeanor aligned with company guidelines.
• Proven ability to handle sensitive situations and information responsibly.
• Comfortable managing multiple priorities in a fast-paced environment.
• Team-oriented, dependable, and able to build positive working relationships across levels and functions.
• Strong attention to detail with the ability to follow processes and complete tasks reliably.
• Comfortable using Microsoft 365 (Outlook, Teams), Zoom, and visitor management systems such as Envoy (or similar).
• Ability to stand for extended periods (up to 8 hours) and perform job-related physical tasks with or without reasonable accommodation.
• Willingness to work occasional overtime or weekends as business needs require.
• Openness to feedback, learning, and continuous improvement.

Benefits at Gap Inc.

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• See more of the benefits we offer.

*For eligible employees