Posted on: December 17, 2021 | Job#: R22788

Director - Talent Acquisition, Operations

Full time | Two Folsom, San Francisco, CA, US 94105


We’ll send you to our application portal to get started.

About Gap Inc.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.     

This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to  learn fast, create with audacity and lead boldly? Join our team.

About the Role

The Director of Operations, Talent Acquisition will redefine talent acquisition (TA) operations for Global TA,, enabling us to elevate our performance. The Director will design a function to support our organization for today and tomorrow and will build and drive enterprise capability, leading a team to craft the strategy and architect the engine that supports our recruiters and program leads. The Director of Operations, Talent Acquisition will also develop recommendations for Global Talent Acquisition technology requirements and roadmap.

This individual will improve and streamline our current processes and define consistent operational support mechanisms to serve the enterprise. Our future state will reflect a consumer-driven, modernized, data-driven, and technology-enabled capability. Reporting to the Head of Talent Acquisition, the Director of Operations, Talent Acquisition will play a pivotal role on the Talent Acquisition Leadership team, and will influence talent acquisition operations strategies by incorporating agile capabilities and design thinking, and ensuring priorities are set to achieve operational excellence.

What You'll Do

  • Infuse Talent Acquisition with agile methodologies and design thinking to drive transformative capabilities for the future
  • Lead the KPI strategy for Talent Acquisition and equip the team with consistent dashboard updates and analysis on recruiting performance metrics and stakeholder feedback
  • Ensure Talent Acquisition tools and processes meet the needs of recruiters, candidates, and hiring managers – frequently collaborate with HR Operations; manage Talent Acquisition processes so that they are highly functional and well-communicated
  • Manage the holistic budget for all of recruiting, including investments, capacity planning and forecasting; drive increased flexibility into our organization and flag risks or changes as applicable; coordinate Talent Acquisition team requirements/programming, such as upskilling and training for our team and the relevant stakeholders
  • Lead coordination efforts to provide speedy and accurate service to Talent Acquisition recruiters; collaborate with our shared services organization (HR Operations, Legal, LP, HRG, etc) to set a white-glove standard for coordination experiences for candidates and hiring managers and to ensure a seamless candidate experience

Who You Are

  • 5-7+ years leading global TA teams in a matrix environment
  • 7 years of experience leading leaders; a track record of hiring and developing exceptional talent
  • Deep experience with operationalizing HRIS, Workday preferred
  • Depth of experience in process improvement and process optimization
  • Skilled in agile methodologies and design thinking
  • Strong communications, partnership, and organizational skills
  • Good judgment and executive presence and the ability to interface effectively with and advise senior executives

Benefits at Gap Inc.

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we’ve been named as one of the Best Places to Work by the Humans Rights Campaign for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Index for the second year in a row.


We’ll send you to our application portal to get started.

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