Posted on: June 28, 2022 | Job#: R41607

Manager, Process Engineering (Remote)

Full time | Two Folsom, San Francisco, CA, US 94105


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About Old Navy

Forget what you know about old-school industry rules. When you work at Old Navy, you’re choosing a different path. From day one, we’ve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season. 

We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we’re family.

About the Role

As a Manager, Process Engineering, you will lead our store operations initiatives through a diversified approach of engineering principles and practices to successfully maximize productivity, quality, and service. You will leverage engineering techniques to establish methods for maximizing optimization with a focus on continuous improvement that positively impacts our business and customers. You will drive strategy to identify opportunities to streamline work, reduce waste, improve productivity, and increase profitability of Old Navy stores. You will lead the retail operations optimization initiatives from proof of concept to scale utilizing engineering best practices with a concentration on process improvement. You will work collaboratively across multiple other areas of the brand to ensure successful project completion. Your role is critical to engineer the methods of retail operations to achieve high employee engagement with standardization, productivity, quality and efficiency.

What You'll Do

  • Analyze operational processes, identify best practices, and benchmark areas for improvement to balance cost, service, and productivity; own the implementation of proposed changes to achieve desired results.
  • Spend time with Field leaders in stores to understand their needs and pain points, to identify solutions that simplify workload.
  • Establish and maintain effective cross functional relationships with business partners including internal/external customers through education and influence to improve performance metrics.
  • Lead, develop, and implement processes for continuous improvement and LEAN initiatives.
  • Identify and lead process improvement through consistent analysis methods and standards.
  • Identify best practices, benchmarks, and areas for improvement to balance cost, service, and productivity.
  • Educate and influence operational leaders to improve performance metrics.
  • Responsible for quality of services and advice in meeting business partner's needs.
  • Drive team results and share responsibility over resources, budget, and adherence to policies.

Who You Are

  • 3-5 years Industrial/Process Engineering experience; 1-3 years Retail Store/Operations experience preferred.
  • Experience with time and motion standards systems (MOST), Six Sigma or Lean Practices.
  • Strong written and oral communication skills.
  • Proficient in Microsoft Suite and workflow management applications.
  • Strong critical thinking and business curiosity.
  • Flexible to workdays, nights, weekends and holidays to meet the needs of the business; able to travel overnight as required.

Benefits at Old Navy

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we’ve been named as one of the Best Places to Work by the Humans Rights Campaign for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Index for the second year in a row.

US Candidates – Non NYC
Please note that effective, June 30, 2022, Gap Inc. will no longer require any of its employees to wear face masks or require proof of COVID vaccination, unless required by local or state/provincial mandates or as part of Gap Inc’s quarantine guidelines after being exposed to or testing positive for COVID. Therefore, please disregard any language in any job posting that refers to Gap Inc.’s face mask and proof of vaccination policy as said policy is no longer effective.

US Candidates – NYC
Beginning December 27, 2021 the City of New York requires all employees in the City who work on site to provide proof that they are fully vaccinated against COVID-19, unless an exemption from the vaccine requirement is approved due to an accommodation for a disability, a sincerely held religious belief or other legally protected basis (including status as a victim of domestic violence, stalking or sex offenses).


We’ll send you to our application portal to get started.

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