Posted on: September 5, 2023 | Job#: R130294

UX Program Manager

Full time
Two Folsom, San Francisco, CA, US 94105


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About Gap Inc.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.     

This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to  learn fast, create with audacity and lead boldly? Join our team.

About the Role

As a member of our Experience Team at Gap, Inc., you’ll shape how customers engage with our multi-billion-dollar portfolio of global brands. You will help enable the design team to focus their time on designing and shipping great products, as well as ensure design has a high bar for quality.

This person leads UX execution of select projects to drive cross-team communication and proactively remove obstacles or blockers that may get in the way of delivery. This role focuses on project planning, execution, resource management/allocations, budget management, change management, and being the central hub to drive the UX team forward. Additionally, the UX program manager is focused on operational processes, including executing/managing external vendor agreements, team templates, asset organization, and iterative recommendation/implementation changes to team methods and frameworks.

What You'll Do

  • Manage the delivery of multiple UX-led projects while working with UX and product leads to understand project pain points and identify opportunities to move the project forward.  
  • Identify, mitigate, and escalate risks to project timelines or deliverables. 
  • Define and track dependencies and ensure the impact of scope changes is understood and the ramifications are communicated. 
  • Serve as the primary point of contact to partners in Onboarding, HR, Recruiting, Vendors, and Communications. 
  • Support the development of the UX budget and track the budget against quarterly planning actuals. 
  • Produce key organization programming, including all-hands, educational events, and team recognition.  
  • Build a process that would optimize designers’ day-to-day workflow—maximize engagement and reduce duplicated efforts. 
  • Improve and expand the onboarding program for contractors, IC’s, and managers.

Who You Are

  • 7-10+ years of industry experience, including relevant experience in UX operations or program management functions within a product or design organization 
  • You chart a path forward in ambiguity and demonstrate problem-solving leadership with limited oversight 
  • You have a deep understanding of the design process and product development and extensive experience in driving projects focused on product design and research. 
  • Skilled in running basic financial operations and reporting, experience handling contracts, and leading vendor selection processes. 
  • Self-directed and hands-on approach, with the ability to initiate new efforts independently and make trade-offs against critical project timelines and priorities. 
  • You are a natural communicator with the ability to deliver difficult or complex messages and a consistent history of effective communication at an executive level. 
  • You can build a solid internal and external network of personal relationships to identify issues and opportunities and provide constructive perspectives to others. 
  • Nice to have:

Accessibility best practice familiarity 

Understanding of design systems 

Benefits at Gap Inc.

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.

Salary Range: $130,600 - $173,100 USD
Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

US Candidates
Please note that effective, June 30, 2022, Gap Inc. will no longer require any of its employees to wear face masks or require proof of COVID vaccination, unless required by local or state/provincial mandates or as part of Gap Inc’s quarantine guidelines after being exposed to or testing positive for COVID. Therefore, please disregard any language in any job posting that refers to Gap Inc.’s face mask and proof of vaccination policy as said policy is no longer effective.


We’ll send you to our application portal to get started.

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