About Gap Inc.
Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.
This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to learn fast, create with audacity and lead boldly? Join our team.
About the Role
We are seeking an accomplished and forward-thinking Senior Manager, Technical
Program Management (TPM) to lead large-scale, cross-functional technology programs that enable innovation, scale, and performance across the enterprise.
This role blends strategic leadership, technical depth, and operational excellence,
driving outcomes that deliver measurable business value.
The ideal candidate will have deep experience orchestrating complex technical initiatives, a strong grasp of modern delivery models (Agile, DevOps, CI/CD, Cloud), and the ability to influence across engineering, product, and executive teams. The Sr. Manager demonstrates outcome ownership, continuous learning, and enterprise thinking to elevate delivery impact across the organization.
What You'll Do
Strategic Program Leadership
Lead the planning, execution, and delivery of large-scale, multi-team technology
initiatives that advance enterprise strategy and technical architecture.
Define program vision, scope, measurable goals, and success metrics in
partnership with Architecture, Engineering, and Product leadership.
Translate strategic priorities into actionable roadmaps, aligning milestones,
dependencies, and deliverables across multiple organizations.
Drive annual and quarterly planning cycles, managing capacity, sequencing, and
alignment across global teams.
Champion long-term architectural integrity and scalability while balancing short-
term business needs.
Demonstrate Outcome Ownership by linking program results to enterprise-level
business impact.
Technical & Delivery Excellence
Partner closely with engineering teams to shape architecture direction, evaluate
trade-offs, and ensure technical decisions support long-term platform health.
Oversee delivery using Agile, DevOps, and hybrid models; promote automation,
CI/CD, infrastructure-as-code, and continuous integration and delivery.
Define and maintain key performance metrics for engineering velocity, quality,
reliability, and business impact.
Drive adoption of modern technologies (cloud-native services, microservices,
AI/ML, data platforms, serverless architectures).
Implement rigorous risk-management frameworks across programs — anticipating,
mitigating, and communicating issues proactively.
Foster Excellence in Execution by standardizing delivery processes, reducing
recurring issues, and ensuring predictable outcomes.
Organizational Influence & Change Leadership
Serve as a change agent for modern engineering and delivery practices —
advancing agile maturity, continuous improvement, and operational discipline
across teams.
Model Continuous Learning by seeking feedback, incorporating lessons learned,
and encouraging a growth mindset across the TPM community.
Foster a culture of transparency, accountability, and learning through mentoring
and collaboration.
Influence at all levels — from technical teams to executives — to drive cross-
functional alignment and execution clarity.
Lead process-modernization initiatives to enhance efficiency, agility, and technical
excellence across the portfolio.
Stakeholder & Communication Management
Act as the primary liaison between technical and non-technical stakeholders,
simplifying complex topics for executive audiences.
Provide regular, data-driven reporting on program progress, risks, and financials
that tie outcomes to measurable impact.
Ensure decisions are well-documented and aligned to both engineering strategy
and business value.
Build strong partnerships with internal and external teams, vendors, and technology
providers to enable seamless execution.
Demonstrate Enterprise Thinking by aligning multiple teams and domains toward
collective outcomes rather than siloed successes.
Financial & Resource Governance
Own end-to-end program financials — including capital/expense forecasting,
reconciliation, and value realization.
Optimize staffing, resource allocation, and vendor partnerships to maximize
program efficiency and outcomes.
Maintain visibility into portfolio financial health and drive accountability for cost-
effective delivery.
Apply Ownership & Initiative by proactively identifying financial and operational
risks and taking swift, data-backed action.
Strategic Thinking & Enterprise Alignment
Connect day-to-day program delivery to broader business strategy and long-term
enterprise goals.
Use data and insight to anticipate downstream impacts, challenge assumptions,
and drive smarter prioritization decisions.
Influence leadership by articulating how technology initiatives contribute to
business growth, scalability, and operational excellence.
Promote Enterprise Thinking by coordinating efforts across global teams and
ensuring alignment with GapTech’s strategic direction.
Global Collaboration
Coordinate execution across distributed and hybrid teams operating in multiple time
zones.
Establish effective governance, communication, and collaboration frameworks for
global program delivery.
Encourage shared accountability and visibility across all contributing teams.
Who You Are
Bachelor’s degree in Computer Science, Information Technology, Engineering, or
related field.
10+ years of experience managing large-scale, complex technical programs in
enterprise environments.
Proven experience leading initiatives involving 10+ engineering teams and multi-
million-dollar budgets.
Strong technical fluency in software architecture, infrastructure, and system design
principles.
Deep understanding of Agile, Scrum, DevOps, and CI/CD methodologies.
Hands-on familiarity with tools such as Jira, Confluence, SmartSheet, Clarity
PPM, Power BI, and Miro.
Demonstrated success driving transformation programs — scaling agile practices,
improving delivery velocity, or modernizing architecture.
Strong financial-management and analytical skills, with experience building
dashboards and KPIs that connect technical progress to business value.
Experience with cloud platforms (AWS, Azure, GCP), containerization, serverless,
microservices, and platform engineering.
Exceptional stakeholder-management, executive-communication, and cross-
functional leadership skills.
Proven ability to mentor and develop high-performing TPM and engineering teams.
Preferred certifications: PMP, PgMP, SAFe, or equivalent Agile/Program
Management credentials.
Benefits at Gap Inc.
- Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
- One of the most competitive Paid Time Off plans in the industry.*
- Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
- Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
- Employee stock purchase plan.*
- Medical, dental, vision and life insurance.*
- See more of the benefits we offer.
*For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.
Salary Range: $171,800 - $223,400 USD
Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.