About Gap Inc.
At Gap Inc., we create culture as much as we create clothes. Our ambition is to become a high-performing house of iconic American brands that shape culture.
Our portfolio—Old Navy, Gap, Banana Republic, and Athleta—each brings a distinct point of view to how we show up in the world and serve our customers.
Old Navy democratizes style with quality and value for all. Gap champions originality through essential pieces that celebrate individuality. Banana Republic is rooted in a spirit of discovery, creating modern pieces inspired by craftsmanship and travel. Athleta champions the Power of She through confidence, strength, and movement.
We’re driven by a shared purpose: to bridge gaps—between people, perspectives, and possibilities—to create a better world.
We’re building a team that performs at a high level—people who think boldly, take ownership, and turn ideas into impact. If you’re ready to learn fast and help shape what’s next, you’ll fit right in.
About the Role
In this role you'll work front and center in defining the best path forward for Encore – The Gap, Inc. Membership Program. All the style, all the access, one amazing membership. Through rigorous analyses, focus on our customers, creative thinking, and deep partnership with the Brands, we develop the strategic direction for the program. The Encore strategy team identifies and evaluates opportunities to grow customer loyalty and partners closely with Brand Experience Leaders to drive customer engagement. You will drive critical projects, work cross-functionally, and provide outside-in perspective to the organization.
What You'll Do
- Serve as a strategic leader on loyalty strategy, leading the development of the long-range plan and annual plan, , and drive strategy governance to track progress and assess risks and opportunities
- Work with the Brand Experience Leaders, Encore Market Lead, Partnerships Lead, Marketing, and Payments to concept and execute loyalty strategies that drive customer engagement and retention
- Partner with consumer insights and customer analytics to embed consumer learnings into our business strategies
- Develop clear, compelling, data-backed recommendations for key stakeholder conversations, including Board of Directors, Gap Inc. Senior Leadership Team, and Brand Leadership Teams
- Support cross functional business partners with analytical insights and problem solving
- Monitor, analyze, and iterate on the effectiveness of initiatives using quantitative and qualitative data, identifying areas for improvement and innovation to meet evolving customer expectations
- Mentor team members, providing strategic guidance, thought leadership, and elevating analytical rigor and business acumen
Drive loyalty strategy initiatives and transformation efforts from identification through implication, including:
- Identifying key issues, structuring problems, and developing and delivering on workplans that drive value creation
- Evaluating new business opportunities, assessing market potential, evaluating brand/customer fit, analyzing competitive positioning, and developing accompanying business cases
- Leading cross-functional teams
- Synthesizing findings, articulating clear and compelling storylines and the supporting materials to communicate recommendations to senior leaders
Who You Are
- 10+ years experience, preferably with experience in apparel, retail, strategy, or strategy consulting. MBA is preferred
- Proven track record of developing and implementing innovative customer experience strategies, particularly in loyalty or retail
- Entrepreneurial mindset, with a track record of building new capabilities or supporting a business through a transformation period
- Demonstrated track record as an outstanding problem solver and strategic thinker with the ability to quickly identify key issues and develop hypotheses
- Ability to translate complex ideas and dispersed information into simple, actionable recommendations
- Strong analytical and financial modeling skills, with ability to oversee and provide direction to cross-functional partners and/or more junior team members
- Organizational skills, including planning, time management, and attention to detail
- Strong business acumen related to consumer facing businesses and ability to assess impact of decisions on overall business performance
- Strength in written and oral communication with proven ability to connect and influence with senior executives
- Ability to work collaboratively with internal teams, senior management, and external partners to drive business results
- Demonstrated interest in apparel industry
Benefits at Gap Inc.
- Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
- One of the most competitive Paid Time Off plans in the industry.*
- Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
- Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
- Employee stock purchase plan.*
- Medical, dental, vision and life insurance.*
- See more of the benefits we offer.
*For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.
Salary Range: $175,000 - $227,500 USD
Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.
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