Posted on: July 14, 2021 | Job#: 367209

Manager - eCommerce Performance Analysis

Full-time | Two Folsom, San Francisco, CA, US 94105


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About Gap Inc.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.     

This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to  learn fast, create with audacity and lead boldly? Join our team.

About the role

We’re looking for a Manager, eCommerce Performance – Brand Insights & Analysis to lead the day-to-day production of eCommerce performance analysis for our portfolio of brands (GAP, Old Navy, Athleta, and Banana Republic) and to partner with the Director, eCommerce Performance Analysis on ideating and enacting the strategic direction of the team. You’ll oversee and lead a team of analysts who support our brand partners and will drive processes both for proactive insights generation and for responding to ad-hoc requests for insights. As members of the broader eCommerce Performance Analytics team, you and your team will help to drive significant improvements in eCommerce revenue & profitability by using existing toolsets to deeply interrogate metrics and transform data to insights; you’ll champion and exploit insights through cross-functional partnership, trust, collaboration, and creative storytelling.

What you'll do

  • Build, manage, and develop a team of analysts dedicated to supporting the eCommerce teams at our brand partners.
  • Partner with the Director to ideate the strategic direction of the team to deliver both proactive and ad-hoc insights, and manage the day-to-day process of proactive insights generation and data storytelling.
  • Ideate, create, and lead new processes within our team for maintaining internal communications and Sharepoint/Confluence sites for our team, and for creating measurement methodology and tracking for value-added from insights.
  • Partner with other cross-functional stakeholders, such as other analytics teams, to support cross-team sharing of capabilities, subject-matter expertise, and insights; facilitate training and become a trusted subject-matter expert for your team and others.
  • Attend and contribute to brand commercial meetings, project meetings, and other planning meetings.
  • Respond to ad-hoc requests from brands and other partners for insights, dashboards, and data.
  • Perform analysis and reporting alongside your team in addition to supporting their analysis and reporting.

Who you are

  • Bachelor's degree or equivalent experience; Master’s degree in Economics, Statistics, Mathematics or MBA preferred.
  • Hands-on experience with eCommerce analytics tools, specifically Adobe Analytics; experience with heatmapping and behavioral analytics tools (ContentSquare or similar), digital voice-of-customer tools (Medallia or similar), and SQL is preferred.
  • Strong experience with Microsoft PowerPoint, Microsoft Excel and data visualization tools, such as PowerBI.
  • 6+ years of eCommerce experience, preferably in a multi-brand retail environment.
  • 3+ years of management experience.
  • Ability to transform data to insights through creative storytelling, leveraging both deductive and inductive arguments.
  • Able to build constructive and effective relationships with a broad and diverse group of business partners.

Notice to applicants in San Francisco: Gap Inc. and its related brands will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. The Fair Chance Ordinance is provided here: English Spanish Chinese Tagalog

Benefits at Gap Inc.

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we’ve been named as one of the Best Places to Work by the Humans Rights Campaign for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Index for the second year in a row.


We’ll send you to our application portal to get started.

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