Posted on: April 2, 2021 | Job#: 355677

Manager - Corporate Social Responsibility Communications

Full-time | US


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About Gap Inc.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.     

This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to  learn fast, create with audacity and lead boldly? Join our team.

About the role

We are storytellers. We inform, inspire and unify all who live, shop, + steward our portfolio of iconic brands.

The Communications Manager - Corporate Social Responsibility will play an essential role within the Gap Inc. Global Communications team to create, build, execute and lead a dynamic and engaging communications strategy. This strategic, creative, and hands-on individual will craft plans and content that generate excitement about the company internally and externally and drive engagement with employees, consumers, and communities – all under the umbrella of Gap Inc.’s purpose, Inclusive, by Design.

We are looking for someone curious and excited to tell our story with our diversity & inclusion, community, and sustainability teams. The role will also work across critical internal partners, including Corporate Governance, Risk Management, Government Affairs, and Legal.

As part of a high-performing team, the successful candidate will have a bias for action, be comfortable working in a fast-moving environment and bring a solid understanding of the corporate communications function. Including a working knowledge of the business media environment and is proficient with crafting effective plans to help drive maximum impact, engagement, and visibility.

This role will lead and execute 360-degree communications plans against Gap Inc.’s key initiatives across the full values portfolio (sustainability, equality and belonging, government affairs, Gap Foundation).

What you'll do

  • Build and manage proactive communications plans -- including content, execution timelines, and distribution strategies -- for internal and external audiences supporting Gap Inc.’s values teams (ESG, Government Affairs, Foundation, and Equality & Belonging).
  • Partner and collaborate with key stakeholders across sustainability, equality and belonging, Gap Foundation, as well as Gap Inc.’s Global Comms team.
  • Write compelling, persuasive internal and external content in support of Inc.’s leadership team.
  • Distill and synthesize data and information from across the company to develop a range of communications materials (speeches, newsletters, bylines, blog posts, press releases, presentations, etc.)
  • Create and manage project timelines to ensure deadlines are met, and events run seamlessly; understand business priorities, company values, and industry trends to shape audience-relevant communications.
  • Support crisis response, working with Communications Leadership Team + ESG partners to manage crisis response initiatives, develop response strategy and execute accordingly.
  • Use metrics and reporting to track internal results, measure effectiveness, and identify needs: measure and track results; prepare presentations and reports for executives, and leverage results to make recommendations and refine communications approach.

Who you are

  • An individual contributor who is curious about our business and is confident and responsive working with executives.
  • Minimum 5 years of directly relevant experience, knowledge, skills, and abilities; in-house Corporate Communications experience ideal. Experience with CSR, Public Affairs, and DE&I communications a plus.
  • Superb, persuasive writing skills, experience on an executive communications team, and proficient at executive presentations and reports.
  • Highly organized with acute attention to detail and a proven track record of working in a cross-functional communications environment.
  • Vital networking and relationship-building skills; ability to influence others to take action; experience working with high-profile consumer brands is preferred.
  • Demonstrated agility with juggling multiple projects under deadline, optimizing resources, and self-prioritizing work; a successful candidate is highly collaborative, inclusive, creative, and flexible.
  • Experience defining KPIs, managing reporting, and showcasing data-driven results.

Benefits at Gap Inc.

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we’ve been named as one of the Best Places to Work by the Humans Rights Campaign for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Index for the second year in a row.


We’ll send you to our application portal to get started.

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