Posted on: September 16, 2020 | Job#: 338952

Associate Manager, Gap - Brand Loyalty Marketing

Full-time | Two Folsom, San Francisco, CA, US 94105


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About Gap Inc.

Our past is full of iconic moments — but our future is going to spark many more. Our brands — Gap, Banana Republic, Old Navy, Athleta, INTERMIX and Hill City — have dressed people from all walks of life and all kinds of families, all over the world, for every occasion for more than 50 years.

But we’re more than the clothes that we make. We know that business can and should be a force for good, and it’s why we work hard to make product that makes people feel good, inside and out. It’s why we’re committed to giving back to the communities where we live and work. If you're one of the super-talented who thrive on change, aren't afraid to take risks and love to make a difference, come grow with us. 

About the role

The Brand Loyalty Marketing team drives the loyalty strategy within Gap Specialty and Gap Outlet. They oversee the launch and execution of marketing initiatives that must be integrated into each brand’s commercial planning calendar and support the brand’s overall marketing objectives. They serve as the primary point of contact and are directly embedded with the brand teams to provide a seamless connection to brand stakeholders. The ideal candidate for this team must have strong communication and influencing skills, as well as the ability to drive strategic initiatives across multiple cross-functional teams.

What you'll do

  • Supports the development of omnichannel and channel-specific loyalty marketing retention strategies by providing decision support analysis, in partnership with the Business Analysis team, to drive loyalty engagement metrics and deliver against brand objectives
  • Develops creative briefs for loyalty marketing assets across multiple platforms and maintains oversight to ensure creative is on-strategy and on-brand; partners with cross-functional teams and brand stakeholders to ensure seamless execution
  • Analyzes loyalty performance at a weekly, quarterly, annual, as well as campaign level, providing hindsight analyses and recommendations to inform and optimize future marketing and testing strategies
  • Support team members in visualizing data and building stories to communicate loyalty performance and results to stakeholders and cross-functional partners
  • Supports management of budgeting, open and close POs, forecasting and actualizing cost
  • Supports management of offer strategies and legal language with a banking partner
  • Comfortable with owning small projects and creating a project plan/structure for test initiatives

Who you are

  • 3+ years of relevant work experience in Marketing or related field
  • Strong written and verbal communication skills (e.g., can make clear, persuasive arguments for the relevance and applicability of their insights)
  • Experience working with creative teams and creative development process
  • Proven skill in leading and working across multiple and distinct functional organizations (e.g., IT, International, Brands, Creative, etc.) in support of specific business priorities.
  • Experience analyzing data and gleaning insights to inform decisions and recommendations
  • Time management skills: able to handle a high volume of simultaneous responsibilities within a fast paced, deadline driven environment
  • Proficient in Excel & PowerPoint
  • Bachelor’s Degree required

Benefits at Gap Inc.

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic and Old Navy, 30% off at Outlet and 25% off at Athleta for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we’ve been named as one of the Best Places to Work by the Humans Rights Campaign for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Index for the second year in a row.


We’ll send you to our application portal to get started.

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