About Gap Inc.
Our past is full of iconic moments — but our future is going to spark many more. Our brands — Gap, Banana Republic, Old Navy, Athleta, INTERMIX and Hill City — have dressed people from all walks of life and all kinds of families, all over the world, for every occasion for more than 50 years.
But we’re more than the clothes that we make. We know that business can and should be a force for good, and it’s why we work hard to make product that makes people feel good, inside and out. It’s why we’re committed to giving back to the communities where we live and work. If you're one of the super-talented who thrive on change, aren't afraid to take risks and love to make a difference, come grow with us.
About the role
The role of a Global Transportation and Operations Center Specialist supporting Final Mile is to execute department-specific functions to ensure Gap Inc. shipments meet service and delivery requirements with the goal of optimizing cost and service performance improvement. The primary responsibilities include; providing superior customer service by initiating proactive communication regarding delivery issues and initiatives to our US, Canada, Mexico, Europe and Asia Retail Stores, Brands, Corporate Leadership, Field Leadership, internal and external Logistics Business Partners including Third Party Providers. The work performed by the Transportation Specialist ensures the successful movement delivery of all Gap Inc. product to our retail stores through our Third-Party Providers, and Schwarz supply network to our Retail Store Locations. In addition, this position will provide backup coverage to our ground tracking and port operations teams.
What you'll do
Staff Frontline Operational phone lines and email mailboxes to record, address, and update delivery issues reported from the field within 24 hours, to drive service improvement
Accurately communicate service and support improvement opportunities to the Operations Teams and/or Corporate Planning and Communications groups
Ensure communication of all delivery changes and/or updates to all field, distribution, and planning personnel
Act as immediate point-of-contact for issue identificationesolution and escalate as appropriate
Utilize knowledge of transportation processes to ensure decision-making positively impacts performance and incorporate insights from industry and customers in decision-making
Who you are
- 1-2 years professional experience in customer service, Logistics, Retail, Operations, or equivalent education
- Proficiency with Windows Word, Excel and Outlook
- Strong Interpersonal and Communication Skills
- Strong Problem-Solving, Organizational, Planning, Conflict Resolution, Decision Making
- Ability to work effectively in a diverse team environment
Benefits at Gap Inc.
- Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic and Old Navy, 30% off at Outlet and 25% off at Athleta
- Telehealth: Live on-demand video visits with a physician 24/7
- Access to specially negotiated discounted rates for Vision and Dental care
- Safe & Clean Environment
- Incentive Based Pay
- Climate Controlled Environment
- Opportunity to convert to Full Time
- Weekly Pay
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we’ve been named as one of the Best Places to Work by the Humans Rights Campaign for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Index for the second year in a row.
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