Posted on: June 9, 2020 | Job#: 326896

Project Manager - Product Operations

Full-time | 55 Thomas Street, New York, NY, US 10013


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About Gap Inc.

Our past is full of iconic moments — but our future is going to spark many more. Our brands — Gap, Banana Republic, Old Navy, Athleta, INTERMIX and Hill City — have dressed people from all walks of life and all kinds of families, all over the world, for every occasion for more than 50 years.

But we’re more than the clothes that we make. We know that business can and should be a force for good, and it’s why we work hard to make product that makes people feel good, inside and out. It’s why we’re committed to giving back to the communities where we live and work. If you're one of the super-talented who thrive on change, aren't afraid to take risks and love to make a difference, come grow with us. 

About the role


Project Manager of Product Operations

supports the Store Operations team to create effective communication,tools and resources that drive increased field execution and improved product sell through in stores. This role willinteract with cross functional and cross channel business partners. The role will manage all aspects of logistics,transportation and product operations for North America stores. This role will serve as the liaison between the Brand business partners to ensure collaboration and effective storeexecution. This role partners with their direct supervisor and the Sr. Director of Store Operations to influence keybusiness partners across all functions and channels and represents the voice of the field in all interactions.

What you'll do

  • Builds strong cross-functional partnerships at all levels with Store Operations, Store Leadership Teams, Upper FieldLeaders, Logistics, Transportation, Market Planning, Inventory Management, Store Planning, Loss Prevention andCommunications amongst others.
  • Represents Stores and Store Operations with other business partners; acts as an advocate for Stores.

Who you are


    • Manage in store execution of all logistics, transportation and product operations initiatives

      through effective communication and partnership with cross functional teams
    • Develop and influence transportation strategies

      to ensure flawless execution through effective communication, details and timing to stores
    • Lead and hold full accountability

      for all transportation schedules to ensure they are relevant and up to date with changes in the business
    • Coordinate and lead

      all logistics, transportation and merchandise handling initiatives including markdowns, re-ticketing, product launches to ensure stores are equipped to execute and implement
    • Recommend

      change management strategies to effectively implement initiatives
    • Oversee and execute

      all store communication associated with logistics, transportation, re-tickets and re-prices
    • Collaborate

      with Field and HQ teams to determine opportunities for process improvement
    • Analyze and propose solutions,

      within brand store environment
    • Analyze competitors

      to enable best in class processes
    • Continuous Learning

      - articulates and embraces challenges; learns from and seeks information that can result in improved business results
    • Innovation

      - demonstrates ability to effectively brainstorm and then implement new ideas and solutions with the team
    • Customer Impact

      – identifies opportunities within the store environment and offers solutions to improve the overall customer experience
    • Commercial Impact

      – understands the importance of achieving commercial and business goals
    • Detail Orientated

      – demonstrates attention to detail in the creation of processes and monitors implementation to ensure proper execution.
    • Self-Accountability

      – sets specific and measurable performance objectives and strives to always meet or exceed the performance standard
    • Problem Solving

      – articulates successful response to challenging situations utilizing available knowledge while considering alternative solutions
    • Time Management

      – demonstrates ability to manage multiple tasks and projects, to prioritize and adapt appropriately
    • Ambiguity

      – adapts and continues to perform through change and ambiguity
    • Retail Stores

      experience preferred
    • Proficient in Excel, Word and PowerPoint

    Benefits at Gap Inc.

    • Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic and Old Navy, 30% off at Outlet and 25% off at Athleta for all employees.
    • One of the most competitive Paid Time Off plans in the industry.*
    • Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
    • Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
    • Employee stock purchase plan.*
    • Medical, dental, vision and life insurance.*
    • See more of the benefits we offer.

    *For eligible employees

    Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we’ve been named as one of the Best Places to Work by the Humans Rights Campaign for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Index for the second year in a row.


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