Gap Inc.

September 9, 2021

Expansions in Phoenix, AZ, and Gallatin, TN, bring enhanced technologies, increased automation, and greater processing power as peak season approaches  

With the holiday season rapidly approaching, the surge in consumer demand for convenient, digital options continues to rise. Gap Inc. is poised to meet customers’ needs with speed, flexibility, and efficiency with its overall investment of more than $100M in the launch of fulfillment center expansions in Phoenix, AZ and Gallatin, TN, completed just this month.

Gap Inc.’s journey of transformation in its fulfillment network predates pandemic days, as the culture has always been one of testing, learning and evolving. In recent years it’s brought on AI solutions and robotic technologies – both creating more processing power and more automation.  

“Our goal is to always deliver an exceptional experience for our customers,” said Kevin Kuntz, senior vice president, logistics at Gap Inc., “and scaling our operations in Gallatin and Phoenix is just one of the many ways we’re able to do that in a continuously evolving marketplace. By expanding our engineering capabilities and increasing automation, we’re delivering on our Power Plan 2023 growth strategy. We’re able to serve customers no matter where they shop, and we can work more efficiently than before—all while creating even more job opportunities and reallocating our workforce in new ways to develop new skills.” 

The expansions at Gap Inc.’s 1.4M square foot facility in Gallatin and its 400K square foot facility in Phoenix now enable online order fulfillment for more of its brands. Earlier this year, Gap Inc. also announced plans to open a new, 850,000 square foot Customer Experience Center in Longview, Texas to support Old Navy’s growing online business. Much like its other Customer Experience Centers, the new Longview facility will include best-in-class fulfillment technology and automation to meet customers’ ever-evolving needs.  Gap Inc. also plans to expand capabilities at its Fresno, CA and Fishkill, NY Customer Experience Centers next year as well. 

About Gap Inc.   

Gap Inc., a collection of purpose-led lifestyle brands, is the largest American specialty apparel company offering clothing, accessories, and personal care products for men, women, and children under the Old Navy, Gap, Banana Republic, and Athleta brands. The company uses omni-channel capabilities to bridge the digital world and physical stores to further enhance its shopping experience. Gap Inc. is guided by its purpose, Inclusive, by Design, and takes pride in creating products and experiences its customers love while doing right by its employees, communities, and planet. Gap Inc. products are available for purchase worldwide through company-operated stores, franchise stores, and e-commerce sites. Fiscal year 2020 net sales were $13.8 billion. For more information, please visit


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