About Gap Inc.
Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.
This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to learn fast, create with audacity and lead boldly? Join our team.
About the Role
As the Senior Director of Engineering Operations, you will serve as a key strategic advisor and operational leader to the Head of Engineering. This role is responsible for driving enterprise-wide engineering operational excellence across a diverse portfolio of initiatives—including platform modernization, compliance, infrastructure transformation, and agile delivery enablement. You will lead Engineering Technical Operations with a focus on system resilience, scalability, and continuous improvement, while shaping the operational strategy and governance frameworks that support long-term technology evolution.
You will also be accountable for cross-functional alignment, executive-level decision support, and transformation leadership across Engineering, Product, Infosec, and Architecture. This role demands a high level of technical fluency, organizational influence, and leadership maturity to guide the engineering organization through transformation and growth.
What You'll Do
Enterprise Strategy & Portfolio Leadership
- Define and drive the strategic roadmap for engineering operations in alignment with enterprise technology goals.
- Oversee execution of high-impact programs across infrastructure, tooling, and compliance, ensuring delivery excellence and measurable outcomes.
- Lead cross-functional governance forums to manage dependencies, risks, and escalations across Engineering, Product, Infosec, and Architecture.
- Influence vendor strategy and external partnerships to support transformation and operational maturity.
Engineering Operations & Technical Excellence
- Provide executive oversight of Engineering Technical Operations, including systems architecture, infrastructure health, and service delivery.
- Establish and evolve operational KPIs, SLAs, and continuous improvement frameworks across engineering teams.
- Champion technical hygiene initiatives including tech debt reduction, PCI compliance, and vulnerability remediation.
- Build and scale communities of practice for Scrum Masters and TPMs to elevate agile maturity and delivery velocity.
Organizational Design & Talent Strategy
- Partner with HR, Finance, and Engineering leadership on org design, workforce planning, and talent development.
- Lead succession planning and strategic hiring across engineering operations as well as driving alignment on performance calibration principles across engineering in partnership with HR and leadership.
- Foster a culture of accountability, innovation, and operational excellence.
Executive Engagement & Decision Enablement
- Prepare executive briefings, strategic recommendations, and board-level updates.
- Drive alignment on resource allocation, budget planning, and investment prioritization.
- Serve as a trusted advisor to senior leadership on operational risk, transformation readiness, and organizational health.
Transformation & Change Leadership
- Lead change management efforts for SDLC transformation, agile adoption, and tooling modernization.
- Develop and execute communication strategies to drive stakeholder engagement and transparency.
- Align engineering operations with enterprise transformation goals, ensuring seamless execution and adoption.
Who You Are
- 18+ years of experience in engineering operations, technology strategy, or enterprise program leadership.
- Proven track record of leading large-scale operational transformations in complex, matrixed environments.
- Deep technical fluency in infrastructure, security, compliance, and agile delivery.
- Exceptional leadership presence with the ability to influence at all levels of the organization.
- Strong analytical, strategic thinking, and communication skills.
- Expertise in tools such as Jira, ServiceNow, Confluence, and enterprise portfolio management platforms.
Benefits at Gap Inc.
- Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
- One of the most competitive Paid Time Off plans in the industry.*
- Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
- Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
- Employee stock purchase plan.*
- Medical, dental, vision and life insurance.*
- See more of the benefits we offer.
*For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.
Salary Range: $217,900 - $294,200 USD
Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.
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