Sr. Program Analyst- Ohio Onsite

About Gap Inc.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.     

This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to  learn fast, create with audacity and lead boldly? Join our team.

About the Role

In this role, you will support a multi-site and remote operation with responsibility for ensuring customer satisfaction globally across multiple brands and markets. You will work collaboratively to contribute to the customer care strategy and navigate and influence through the organization to get things done; own it, do it, done. This involves research into technology solutions and business processes that will improve the customer experience and operational efficiencies, including development of opportunity assessments and analysis.

What You'll Do

Identify and lead process improvement through consistent analysis methods and standards, identify best practices, benchmarks and areas for improvement to balance cost, service and productivity

Integrate data from multiple sources to produce requested or required data elements based on business requests and needs

Initiate analyses with a growth mindset to solve problems, create alternatives, and provide recommendations to leadership based on quantitative and objective analysis

Establish and maintain effective cross functional relationships with business partners including internal/external customers through education and influence to improve performance metrics

Demonstrate ability to facilitate change and directional shifts; with the ability to make decisions and act without having all information available
 

Who You Are

Create with audacity through using your strong diagnostic skills in listening, probing and analyzing to translate business problems into data driven solutions.

Strong communication and interpersonal skills, including the ability to build constructive and effective relationships with a broad and diverse group of business partners

Strong analytical skills, including ability to review data/processes and independently determine/implement solutions while driving distribution practices

Strong problem-solving and decision quality:  Able to use rigorous logic and methods to solve problems with effective solutions, an aptitude for critical thinking

Strong computer skills, with an emphasis on contact center tools (MS Office Excel, PowerPoint, Power BI, Call Management Systems, etc.); Proven experience in reporting and analysis.

Benefits at Gap Inc.

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• See more of the benefits we offer.

*For eligible employees