Producer, Gap Factory Online

About Gap

Gap has always been about optimistic American style. Starting with our very first store on Ocean Avenue in San Francisco, opened almost 50 years ago by Doris and Don Fisher. The thread that’s run through those five decades is the phenomenal people that make up our brand – our employees and our customers. People who are rooted in the legacy that makes Gap what it is, but who are also focused on the future. People who want to leave the world better than they found it.

We’ve built our brand on staying true to our roots while always being out in front of what’s next. If you want to be part of an iconic American brand, and help lead the way for where we’re headed, we’d love to have you join us.

About the Role

We are looking for an enthusiastic and highly-process oriented Digital Operations Manager to be part of the Gap Digital Operations team for Gap Factory Canada Online. This role involves close collaboration with other cross functional partners in managing the production workflow and flawless execution of all marketing content; including partnering with cross-functional teams to execute tasks on time and ensuring that scope and schedules are clearly defined. This candidate will be an expert in tools and end-to-end processes, advocate for operational effectiveness to drive the customer-facing digital experience and think about the needs of all teams and the brand’s priorities and goals to refine process and procedures. The ideal candidate is a creative thinker, excellent collaborator and a self-starter that is comfortable operating in a rapidly changing environment.

What You'll Do

• Responsible for delivering and executing all email and site marketing content across merch and promo for Gap Factory Canada Online.
• Ensures all projects are launched on time and meet project requirements; keeps management notified of progress and/or deviation from project schedule (deliverables, milestone dates, resources, etc.).
• Collaborates with Digital Marketing, Commercial Planning, Site Merch, and Creative teams on workflow baseline and project capabilities.
• Schedules key milestones (briefing, kick-off, reviews, approvals) and ensures activities/deliverables are aligned with the launch schedule.
• Manages changes during the Creative Development portion of the project workflow.
• Owns and updates the Canada project tracker with new projects and any incoming changes; reassesses timelines as needed.
• Co-manages a team of associate and assistant producers focused on helping execute, validate, and QA the planned email and site content.
• Acts as first line of support for cross-functional teams when production issues occur. Works with GapTech Operations and Product Management to facilitate resolution and communicate updates to teams.
• Proactively seeks out opportunities to learn more about business processes and systems. Uses knowledge to suggest new ideas and change to improve overall efficiency of processes.
• Works with Senior Manager and cross-functional teams to determine the most effective processes to deliver commercial plan.

Who You Are

• Bachelor’s Degree or equivalent work experience.
• 3 years of detailed task planning and execution experience in retail/ecommerce.
• 1 year of supervisor/management experience.
• Proficiency with organizational programs (OneDrive, SharePoint, SmartSheet, Airtable).
• Understanding of ecommerce content management processes and tools.
• Experience in managing and communicating deliverables for multiple projects at any given time.
• Highly process-oriented with superior skills in defining business processes.
• Self-motivated, assertive, and driven. Ability to work well independently and within a group setting while mindful of time-management and efficiency.
• Superior ability to multi-task and track many moving parts.
• Ability to influence and coordinate activities among cross-functional and cross-brand teams.
• Thrives and remains poised in a fast-paced environment.
• Must be highly detailed oriented.
• Excellent oral, written communication and interpersonal skills, and an ability to work effectively with all levels in the organization.

Benefits at Gap

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• See more of the benefits we offer.

*For eligible employees