Employee Engagement and Community Impact

Investing in others – and ourselves

 

Two Employees Volunteering

Our work culture is imbued with a spirit of giving back: It’s what attracts many people to work for Gap Inc. and it is a key part of what inspires our employees to stay. Every year, we work to strengthen our legacy of community involvement, positively impacting communities through donations from The Gap Foundation, Gap Inc. support and partnerships, and employee donations and volunteering. Our flexible programs encourage our employees to give back in the way that makes the most sense for them. 

Gap Inc. employees who volunteer are more engaged at work, stay with our company nearly twice as long and are more frequently promoted.

Employee-Driven Community Investment

2017

$14.8M

2018

$15.6M

2019

$12.2M

2020

$7.1M

THE SHORT STORY 
EMPLOYEE ENGAGEMENT 

  • To encourage employees to give back, we provide time off for volunteering, grants for community organizations, money for volunteer time and matching donations.  
  • We delivered $7.1 million in employee-driven community investment in 2020. 
  • Employees volunteered 160,000 hours in 2020.  
  • 2,800 of our employees in seven countries participated in our Community Leaders program.  

We give our employees a chance to make a real difference in their communities through our Community Leaders program—the heart and soul of our volunteer efforts—which encourages teams to identify a local nonprofit organization that can use the talents and skills of our employees. Our aim is to partner with these organizations to create long-term positive impact. This model gives our partners the confidence to invest in training our employee volunteers, and it fosters a deeper connection between our volunteers and the local community. Just as for any other business activity, each team is responsible for setting and delivering on their goals. 

We are also energized by the enthusiasm displayed by our global employees in company wide campaigns like our Volunteer Rally, during which individual districts and regions, and teams from Gap Inc. headquarters compete to achieve the highest employee participation over the course of six and a half weeks. 

In 2020, Gap Inc. and employees contributed over $7 million in employee-driven community investment. 

In addition to these programs, we offer benefits that encourage employees to give back in the way that is right for them: 

Field Team Grants: For every 25 hours a store team volunteers to support youth development or women’s advancement, they can request a $250 grant for the community organization. We incentivize efforts in youth development and women’s advancement because these are two of Gap Inc.’s sustainability focus areas, where we can have the greatest impact. 

Money for Time: We donate $150 to the partner nonprofit for every 15 hours an employee volunteers after one year of work. 

Financial Donation Match: We match employees’ financial donations to eligible community organizations after one year of work. 

Take Five: Eligible employees can take up to five hours per month to volunteer. 

In recent years, we have integrated giving back even more deeply into our culture and expanded our notion of what it means to give back. Beyond donating time and money, we have used campaigns to encourage employees to think more broadly about all the ways that they can have a positive impact in their communities through choices they make in their daily lives.  

Today, each Gap Inc. function has at least one representative on our Employee Engagement Committee. These representatives are responsible for setting goals for volunteer hours, employee participation and total employee-driven community investment. We share monthly reports with these representatives to help keep teams accountable for their goals.  

For Gap Inc., these programs deliver both social and business benefits: Our communities benefit from the long-term impact of our employee volunteer efforts, and our business is rewarded with more engaged employees who are passionate about making a difference in the world. For example, we've found that volunteers have a turnover rate nearly a third lower than individuals who are not similarly engaged, they stay with our company for nearly twice as long and they are more frequently promoted. 

2020 Progress

The pandemic, as well as the concurrent and ongoing crisis of racial injustice, highlighted the dedication of our people in 2020. All told, our global team supported 37 different NGOs with over $14 million in direct donations. This support reached youth-focused organizations like the Boys & Girls Club and those that support racial justice, including the NAACP, EmbraceRace, Stop AAPI Hate and the National Coalition for Asian Pacific American Community Development.

We acknowledge that the pandemic has affected people’s lives in significant ways. Some people have lost loved ones, and many have also lost their jobs and income. To support those impacted by the pandemic and in financial need, the Gap Foundation will be donating more than $1 million in grants to nonprofit organizations around the world, including longtime NGO partners; local organizations in San Francisco and New York, where our headquarters are located; and international organizations such as the UN Foundation’s COVID-19 Solidarity Response Fund.

Every year, Gap Inc.’s corporate giving includes product donations products. In 2020, we made an historic donation of 6 million units of clothing to the United Nations High Commission for Refugees (UNHCR), reaching displaced people in Burkina Faso, Lebanon and Armenia. The donation was facilitated by Gap Inc.’s existing partnership with Good360. And with the help of our trusted nonprofit partners—including Boys & Girls Clubs of America and Good360—Gap Inc.’s portfolio of purpose-led lifestyle brands sent 3.5 million masks and face coverings to nonprofit community organizations across the U.S.

We are proud of our employees’ efforts to support local people in need during this global crisis. Their acts of kindness brought us together during a time when many of us were physically isolated from one another.

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