Humane Treatment

Creating a safe, respectful work environment.

Gap Jeans label

The demands of garment manufacturing—including production targets and other requirements—can place significant stress on workers and supervisors, which may contribute to mistreatment in the workplace. We also recognize that supervisors may not have enough training or experience to constructively communicate with workers, or understand appropriate behavior in the work environment. 

We monitor for signs of verbal, psychological or physical mistreatment, including coercion and threats to workers. Facilities are required to provide workers with grievance channels and training on how to use these mechanisms, and we expect facilities to have a disciplinary process and take action to address issues. We also collaborate with select facilities through our Workplace Cooperation Program to proactively improve worker-manager dialogue and relationships.