Manager, Workplace Operations - Pleasanton, Rocklin, Albuquerque

About Gap Inc.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.     

This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to  learn fast, create with audacity and lead boldly? Join our team.

About the Role

The Workplace Operations team plays a critical role in delivering a seamless, high-performance workplace experience across our corporate offices. The Workplace Operations Manager leads the Coordinators and Corporate Operations Representatives (CORs) supporting our Pleasanton and Rocklin, California and Albuquerque, NM hubs, ensuring our spaces operate efficiently, safely, and in alignment with the needs of our employees and business partners. This leader leverages deep operational expertise, strong vendor management capabilities, and a customer-focused mindset to ensure our buildings function at the highest standard and that our teams are equipped to respond with agility, professionalism, and care.

The Workplace Operations Manager is central to maintaining operational excellence across our corporate sites—sustaining processes, guiding and developing talent, and fostering strong cross-functional partnerships. This role is accountable for ensuring our physical spaces reflect our brand, support productivity, and create an environment where employees can do their best work. With a balance of strategic oversight and hands-on problem solving, the Manager leads the team in delivering a responsive, reliable, and service-driven operation.

What You'll Do

Leadership & Team Management

• Supervise and develop Coordinators and Corporate Operations Representatives across multiple office locations.
• Recruit, hire, train, and coach team members using tools like Situational Leadership.
• Conduct regular staff meetings, provide feedback, and set development goals.
• Maintain and improve customer service standards through training and process improvements.

Operational Oversight

• Manage day-to-day operations for assigned buildings, ensuring smooth functioning of all workplace services.
• Monitor and resolve service requests related to:
  • Mail services, parking, building information.
  • Conference room bookings and common area upkeep.
  • Equipment and resource inquiries.
• Support ticketing system during peak times or staff shortages.
• Participate in annual budget planning and manage invoice processing and PO requests.

Facility & Safety Management

• Ensure cleanliness and visual standards of buildings through regular inspections.
• Coordinate maintenance requests for janitorial, HVAC, plumbing, electrical, signage, pest control, etc.
• Uphold safety standards and reduce risk by ensuring code compliance.
• Manage storage functions and inventory for campus items.

Vendor & Partner Collaboration

• Work with contracted vendors to maintain service quality and resolve performance issues.
• Participate in RFPs and assist with contract implementation.
• Collaborate with internal teams such as:
  • Global Events and Workplace Connections for event setup and logistics.
  • Security and Café staff for operational needs and access coordination.

Event & Emergency Support

• Act as site contact for high-profile events, ensuring proper setup and coordination.
• Provide flexibility for event coverage and schedule changes.
• Serve as on-call contact for after-hours emergencies, initiating communication and resolution steps.

Communication & Reporting

• Maintain accurate and updated information on internal platforms (Threads, policy guides).
• Review ticket reports for coaching opportunities and process improvements.
• Provide updates and recommendations to leadership on operational performance.

Who You Are

• Proven ability to deliver high service levels and manage multiple responsibilities and work independently.
• Strong customer service, leadership, and communication skills.
• Ability to manage multiple priorities and work independently.
• Proficient in Microsoft Office; basic facility management knowledge with willingness to learn.
• Organized, adaptable, and calm under pressure.
• Skilled in team development and building effective partnerships.
• Experience coaching and developing direct reports.
• Flexible for after-hours work and emergencies; maintains confidentiality.
• High school diploma or GED required; college degree preferred.
• Ability to walk, stand, kneel, and lift up to 60 lbs.

Benefits at Gap Inc.

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• See more of the benefits we offer.

*For eligible employees