Executive Travel Concierge

About Gap Inc.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.     

This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to  learn fast, create with audacity and lead boldly? Join our team.

About the Role

The Executive Travel Concierge is responsible for the end-to-end coordination and execution of all travel-related needs for the Executive Office and the Board of Directors.

This role manages trip logistics, expense reconciliation, and calendar alignment, ensuring seamless travel experiences through proactive vendor engagement and detailed itinerary oversight. The Concierge supports complex executive travel events and occasional personal travel arrangements as well.

This role demands precision, discretion, and proactivity in managing a highly dynamic and complex travel schedule.

What You'll Do

VIP Travel agent

• Highly proficient in making reservations and handling changes/voids/upgrades/waitlisting in Sabre, as well as travel management company systems (Amex GBT experience a plus). Book all commercial travel for the Executive Office and the Board of Directors.
   
• Personalized Itinerary Planning: Design and manage complex, end-to-end travel itineraries, including flights, hotels, private transfers. This will include coordinating with our internal aviation department for any corporate jet related trips.
   
• Ad Hoc On-call Support: Provide continuous after-hours support to Executive Travelers before and during trips, proactive trip monitoring and handling disruptions
   
• Problem Resolution: Quickly handle changes, cancellations, or disruptions with minimal impact to the traveler.
   
• Travel Compliance: Ensure all travel arrangements meet visa, customs, and other international travel requirements
   
• Coordinate with Aviation and internal teams to ensure alignment of all trip logistics and details; act as the central liaison for all schedule, manage calendaring of travel confirmations.
   
• Manage all car services (including coordination with company drivers) and arrange for rental car deliveries.
   
• Secure hotel accommodations: reconfirm room type, VIP status, amenities, and upgrades. Advanced pre-key, arrange for gym access, room service menus, and confirm other hospitality needs.
• Liaise with Gap’s vendor representatives to manage sold-out situations or upgrade requests, etc.
   

Trip Logistics & Pre-Travel Preparation

• Call all vendors 24 hours in advance to reconfirm flights, car services, hotel arrangements, and other travel components.
• Build and reconfirm full itineraries to travelers prior to departures
   
•  Liaise with Executive Protection to ensure hotel pre-check-in is complete
• Be the direct point of contact for the Executives (phone and text)

3. Travel Expense Coordination

 

• Collect all hotel folios post-stay for expense tracking and documentation.
   
• Support Executive assistants in submitting all travel-related expenses through Oracle
   
• Monitor and reconcile expenses to ensure compliance and accuracy across all bookings and reimbursements in Oracle.
  
   

4. Calendar & Itinerary Management
 

• Maintain a dedicated travel calendar to manage and send all invites associated with executive trips
   
• Coordinate with Executive Assistants and internal stakeholders to avoid scheduling conflicts, missing trip component and ensure itinerary alignment.
   
• Assist in the creation of standardized itinerary templates for all Executive Office, including agenda timelines, contacts, and logistical notes.
   

5. Complex Trip Coordination
 

• Lead and manage logistics for large-scale executive trips, including:
  • International business travel
  • Store and field visits
  • Board of Director meetings
  • Senior Leadership Team offsites
     
• Provide onsite support for high-complexity, multi-day meetings as needed.
  
   

6. Personal Travel Arrangements
 

• Plan and manage occasional personal travel for top executives, ensuring the same level of detail, privacy, and VIP coordination.

Who You Are

• Minimum 5-10 years of experience as a VIP travel agent or similar role.
• In-depth knowledge of global travel destinations, luxury accommodations, and premium service providers.
• Strong GDS knowledge (Sabre) and TMC systems.
• Excellent communication (verbal and written) and elevated interpersonal skills.
• Highly organized, detail-oriented, and discreet. Calm under pressure.
• Ability to work flexible hours and provide on-call support.
• In-depth knowledge of Microsoft suite products (Outlook, Excel, etc.)
• Experience with direct communication with top Executives
• Proactive  and resourceful with a comprehensive approach

Benefits at Gap Inc.

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• See more of the benefits we offer.

*For eligible employees