About Gap
Gap has always been about optimistic American style. Starting with our very first store on Ocean Avenue in San Francisco, opened almost 50 years ago by Doris and Don Fisher. The thread that’s run through those five decades is the phenomenal people that make up our brand – our employees and our customers. People who are rooted in the legacy that makes Gap what it is, but who are also focused on the future. People who want to leave the world better than they found it.
We’ve built our brand on staying true to our roots while always being out in front of what’s next. If you want to be part of an iconic American brand, and help lead the way for where we’re headed, we’d love to have you join us.
About the Role
The Product Manager I — Loyalty Experience is a foundational individual contributor within the Customer Lifecycle & Loyalty Value Stream, building product management craft through backlog ownership, QA partnership, and documentation for loyalty enrollment, rewards experience, card signup, and customer onboarding features.
What You'll Do
- Maintain backlog health for assigned loyalty experience areas — grooming, prioritization, and writing clear acceptance criteria for loyalty features.
- Decompose Epics into Stories for sprint planning. Validate acceptance criteria and coordinate QA.
- Partner with QA to ensure delivery quality. Maintain Jira hygiene and product documentation.
- Contribute delivery status updates at Product Working Groups. Escalate blockers immediately.
Who You Are
Qualifications
- Bachelor's degree in Business, Computer Science, or related field, or equivalent practical experience.
- 1-3 years in product management, product operations, marketing, or a related discipline.
- Strong written communication skills and attention to detail.
- Foundational understanding of agile delivery methodologies.
Preferred Skills
- Interest in loyalty programs, customer retention, or CRM technology.
- Familiarity with Jira, Confluence, and agile practices.
Benefits at Gap
- Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
- One of the most competitive Paid Time Off plans in the industry.*
- Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
- Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
- Employee stock purchase plan.*
- Medical, dental, vision and life insurance.*
- See more of the benefits we offer.
*For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.
Salary Range: $117,700 - $153,000 USD
Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.
Apply
We’ll send you to our application portal to get started.
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