About Gap Inc.
At Gap Inc., we create culture as much as we create clothes. Our ambition is to become a high-performing house of iconic American brands that shape culture.
Our portfolio—Old Navy, Gap, Banana Republic, and Athleta—each brings a distinct point of view to how we show up in the world and serve our customers.
Old Navy democratizes style with quality and value for all. Gap champions originality through essential pieces that celebrate individuality. Banana Republic is rooted in a spirit of discovery, creating modern pieces inspired by craftsmanship and travel. Athleta champions the Power of She through confidence, strength, and movement.
We’re driven by a shared purpose: to bridge gaps—between people, perspectives, and possibilities—to create a better world.
We’re building a team that performs at a high level—people who think boldly, take ownership, and turn ideas into impact. If you’re ready to learn fast and help shape what’s next, you’ll fit right in.
About the role
The Associate Manager, Asset Protection Bridge leads a team of Analysts responsible for delivering centralized Asset Protection operational support and services to stores and business partners across the United States and Canada. As a frontline leader within the Asset Protection Bridge, the company's centralized Asset Protection operations center, this role is responsible for ensuring timely incident response, issue resolution, communications, and operational support that enable safe and secure store environments.This position requires strong people leadership, operational decision-making, customer service excellence, and the ability to manage complex situations in a fast-paced environment. The successful candidate will develop a high-performing team, leverage data to improve service delivery, and partner effectively with field Asset Protection teams, stores, and cross-functional business partners.
What you'll do
The Associate Manager, Asset Protection Bridge oversees a team of Analysts responsible for supporting stores, Asset Protection teams, and business partners through centralized Asset Protection services and operational support. This role helps ensure the Asset Protection Bridge operates efficiently while delivering a consistent, high-quality customer experience.
The successful candidate will balance day-to-day operational oversight with continuous improvement efforts, team development, and stakeholder partnership.
- Lead a team of Asset Protection Bridge Analysts responsible for providing centralized support, incident coordination, communications, and issue resolution for stores and field Asset Protection teams.
- Manage daily operations within the Asset Protection Bridge, ensuring service levels, response times, and quality standards are consistently achieved.
- Provide guidance and decision-making support for escalated incidents, operational issues, and complex situations requiring cross-functional coordination.
- Coach, develop, and engage team members to build a high-performing, customer-focused culture.
- Deliver results through sound judgment, effective problem-solving, and a commitment to operational excellence and customer satisfaction.
- Monitor operational performance and leverage data, metrics, and customer feedback to identify trends, improve processes, and enhance service delivery.
- Support the implementation of new services, technologies, workflows, and operational initiatives within the Asset Protection Bridge.
- Build strong working relationships with field Asset Protection leaders, Store Operations, corporate partners, and external stakeholders.
- Communicate process updates, operational changes, and critical information clearly and effectively to team members and stakeholders.
- Support change management efforts by ensuring team readiness, training, and adoption of new processes and tools.
- Ensure compliance with company policies, procedures, confidentiality requirements, and standards related to personally identifiable information (PII) and document management.
- Support physical security operations at the Albuquerque GBS campus as business needs require.
- Participate in after-hours escalations and operational support as necessary to maintain continuity of service.
Who you are
- Ability to work a flexible or rotating schedule as business needs require.
- Strong understanding of Asset Protection operations, policies, and procedures, or the ability to quickly learn and apply them.
- Prior leadership experience managing teams in an operations, security, customer support, or service delivery environment.
- Demonstrated ability to manage escalations, de-escalate challenging situations, and make effective decisions under pressure and with limited information.
- Experience leveraging operational data and analytics to improve performance, identify opportunities, and drive process improvements.
- Proven ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and attention to detail.
- Strong customer service orientation with a focus on delivering positive outcomes and building trust with internal customers.
- Experience collaborating across diverse, cross-functional teams and influencing stakeholders without direct authority.
- Proficiency with Microsoft Office Suite and the ability to navigate multiple systems and technologies simultaneously.
- Experience with Smartsheet or other workflow and project management platforms preferred.
- Excellent verbal and written communication skills.
- Strong organizational skills, accountability, and follow-through.
- Growth mindset with a passion for continuous improvement, operational excellence, and team development.
Benefits at Gap Inc.
- Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
- One of the most competitive Paid Time Off plans in the industry.*
- Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
- Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
- Employee stock purchase plan.*
- Medical, dental, vision and life insurance.*
- See more of the benefits we offer.
*For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.
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