About Banana Republic
Born from two California creatives fueled by their explorer spirits, Banana Republic has repositioned itself as a premium, experiential lifestyle brand for today’s modern world. Designed for a life where anything is possible, we use the finest materials with the latest fabric innovations to create timeless, versatile clothing, jewelry, shoes and handbags. Through our home and art collections, we extend beyond apparel and are a part of our customers' lives at home.
We are creating memorable, immersive experiences online and in-store that build lasting relationships and solve our customers’ lifestyle needs. Our team is made up of passionate and curious storytellers who are pushing the boundaries to deliver consistent, quality product through an elevated customer experience. Sound interesting? Join us as on the BR journey as we create what’s next.
About the Role
The Head of Stores and Operations will be responsible for leading, developing, and driving sales growth, customer experiences, and operations strategies within the Banana Republic stores organization. In this role, you will create a team and performance culture that fosters and celebrates creativity and inclusivity, develops and enhances a selling culture, delivers operational excellence, and drives profitable growth. You will lead the field leadership, field visual and store operations teams in our journey to deliver an elevated brand experience through selling and experiences that strengthen Banana Republic’s position as a premium lifestyle brand.
This executive will need to bring a strong and positive leadership style, deep fashion retail experience and a proven ability to execute with excellence. The ideal candidate is known as a change agent who can lead through ambiguity and collaborate with curiosity due to their professional maturity and industry credibility.
What You'll Do
- As the Head of Stores and Operations, you lead and collaborate with the Field Senior Leadership Store Operations and Field Visual teams to identify and address opportunities to enhance and evolve our stores business. Collaborate with cross functional business partners within the Brand and Gap Inc and advocate on behalf of the stores organization to ensure the proper capabilities and resources are deployed to deliver commercial success.
- Develop a multi-year strategy for the field organization that supports our brand strategy and priorities.
- Drive a performance culture that motivates and inspires teams to deliver beyond expected results.
- Lead and inspire your team to be customer-obsessed, innovative, fast-moving, and team-oriented.
- Champion customer experience innovation and ensure Banana Republic is a leader in the retail marketplace; analyze emerging customer and competitive trends and test new initiatives.
- Create the vision and lead key strategic projects and initiatives that enable the Field strategy.
- Measure and assess effectiveness of key projects and initiatives and make necessary adjustments while keeping key business partners informed.
- Collaborate with key field, store operations, and headquarters business partners to identify opportunities to enhance and evolve our current store operating model.
- Work with business partners to identify and develop plans to address capacity or skill gaps in the stores organization that are critical to delivering on the strategy and creating a performance culture.
- Develop a plan and roadmap for both short- and long-term process and performance improvement.
- Build a strong and diverse talent pipeline through people development, succession planning and networking.
- Grow people’s capabilities to build a talent pipeline for the organization and brand.
Who You Are
- Demonstrate ability to: drive results; execute based upon brand and business strategy, and influence and motivate others.
- Demonstrate ability to consistently embrace challenges, take risks, learn fast and welcome change.
- Demonstrate ability to actively learn and act decisively to employ learnings into strategies, tactics and behaviors.
- Strong business acumen with a minimum of 10+ years of complex business leadership.
- Flexibility to work days, nights, weekends and holidays to meet the needs of the business.
- Ability to travel overnight as required.
Benefits at Banana Republic
- Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
- One of the most competitive Paid Time Off plans in the industry.*
- Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
- Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
- Employee stock purchase plan.*
- Medical, dental, vision and life insurance.*
- See more of the benefits we offer.
*For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.
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