Associate Producer - Gap Digital Operations

About Gap

Gap has always been about optimistic American style. Starting with our very first store on Ocean Avenue in San Francisco, opened almost 50 years ago by Doris and Don Fisher. The thread that’s run through those five decades is the phenomenal people that make up our brand – our employees and our customers. People who are rooted in the legacy that makes Gap what it is, but who are also focused on the future. People who want to leave the world better than they found it.

We’ve built our brand on staying true to our roots while always being out in front of what’s next. If you want to be part of an iconic American brand, and help lead the way for where we’re headed, we’d love to have you join us.

About the Role

The Associate Producer is responsible for scheduling and delivering the marketing content for Gap Online ensuring flawless execution and on-time launch. This role will support the Producer managing digital content launches from ideation to execution. The ideal candidate is a strong communicator, collaborator, and self-starter that is comfortable operating in a rapidly changing environment.

What You'll Do

• Drive the review and final sign-off of digital content by assisting in key meetings & milestones owned by Digital Operations while capturing feedback and communicating any necessary follow ups to owners for sign off.
• Coordinate project activities with cross functional team including Marketing, Creative, Site Merchandising, Web Developers, and 3rd party vendors.
• Ensure the project is launched on time and meets project requirements by keeping management notified of progress and/or deviation from project schedules (deliverables, milestone dates, resources, etc.).
• Use content management tools to manage, update, and publish digital content.
• Perform the final assessment and approval of site content prior to publishing while working with business partners to resolve issues before launching.
• Respond quickly to changes in scope or project schedules and communicate with management about any impacts to the project across all marketing channels.
• Develop and maintain documentation, templates, and tools to maintain a shared knowledge base among the Digital Operations team.
• Assist team on various projects to help improve the overall digital experience or enhance our internal tools.
• Assess processes and communication methods of delivery schedule and identify improvement areas by working with manager to implement change where needed.
• Seek opportunities to proactively learn more about brand business processes, systems, and use knowledge to suggest new ideas or changes to improve overall effectiveness of processes.
• Communicate proactively and clearly with cross-functional partners, accommodate change requests and questions, and deliver the content builds in a consistent and timely manner.

Who You Are

• You understand digital operations and release processes, including direct experience with site and email tools plus technologies.
• You are highly detailed oriented, with experience in managing and communicating deliverables for multiple projects at any given time.
• You have excellent oral/written communication, analytical and interpersonal skills to effectively work across the organization.
• Ability to self-manage and self-organize to meet varying deadlines for multiple projects.
• Self-motivated and driven to gain additional knowledge to improve skill set including working well independently and within a group setting.
• Ability to handle routine and impromptu assignments with minimal supervision.
• Ability to remain poised in a fast-paced environment.
• Bachelor’s Degree or equivalent work experience.
• 1-3 years of detailed task planning and execution experience.
• 1-3 years of related digital/site/email/app experience with a strong preference for ecommerce.

Benefits at Gap

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• See more of the benefits we offer.

*For eligible employees