Associate Manager, Promo Marketing

About Old Navy

Forget what you know about old-school industry rules. When you work at Old Navy, you’re choosing a different path. From day one, we’ve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season. 

We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we’re family.

About the Role

The Old Navy Promo Marketing Associate Manager will support the development and execution of customer-centric promotional and loyalty strategies that drive traffic, conversion, retention, engagement, and revenue. Reporting to the Promo Marketing Manager, this role plays a key part in planning and executing promotional and loyalty campaigns across channels, partnering cross-functionally to ensure timely, accurate, and on-brand execution of offers and loyalty moments in a fast-paced retail environment.

What You'll Do

• Assist in planning and executing promotional and loyalty campaigns across email, site, app, and paid media channels to drive customer acquisition, engagement, and sales growth.
• Brief all promotional and loyalty content to cross-functional partners, ensuring accurate and timely execution.
• Manage end-to-end offer setup process, including briefing, QA, testing, and post-launch monitoring.
• Partner with key cross-functional teams (e.g., Commercial Planning, Site Experience, Marketing Operations, Creative, CRM, Media, Brand Marketing and Analytics) to ensure flawless execution and communication of promotions and loyalty initiatives.
• Support the development of Old Navy promotional and loyalty calendars and campaign timelines in collaboration with the broader growth and brand marketing teams.
• Analyze and report on campaign performance and competitive activity to optimize future promotions and loyalty engagement.
• Ensure all promotional and loyalty messaging is consistent, clear, and aligned with brand tone and legal requirements.
• Track and maintain campaign documentation, including calendars, offer trackers, loyalty moments, and results summaries.

Who You Are

• 3–5 years of marketing experience, with at least 1–2 years focused on promotions, loyalty, CRM, or digital marketing, ideally in retail or e-commerce.
• Highly organized and detail-oriented with a commitment to accurate execution and the ability to manage multiple campaigns simultaneously under tight deadlines.
• Analytical mindset and comfortable working with performance data to inform recommendations.
• Excellent cross-functional communication skills and ability to work collaboratively across departments.
• Proficient in Microsoft Excel; familiarity with campaign management or project management tools (e.g., Airtable) is a plus.
• Bachelor’s degree in Marketing, Business, Communications, or related field preferred.

Benefits at Old Navy

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• See more of the benefits we offer.

*For eligible employees