Director, Learning Design

About Gap Inc.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.     

This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to  learn fast, create with audacity and lead boldly? Join our team.

About the Role

We are seeking a dynamic, forward-thinking Director of Learning Design to lead and evolve our instructional design strategy, operations, and delivery at scale. This role will be instrumental in building scalable, modern, and business-aligned learning experiences that serve a diverse, global workforce. The ideal candidate will blend strategic insight with operational excellence and innovation, bringing expertise in instructional design, learning science, technology, and talent development.

What You'll Do

• Lead and develop a high-performing Learning Design team, fostering a learner-centered, agile, and innovative culture
• Oversee resource planning, intake prioritization, and project management processes to ensure efficient execution across learning initiatives
• Develop and implement standardized operating procedures (SOPs), service level agreements (SLAs), and capacity planning models to ensure consistency and quality
• Own and optimize the LMS and content management systems, driving consistency, governance, and operational excellence
• Design and activate learning intake methodologies, modality frameworks (ILT, virtual, microlearning), staffing models, and content impact/adoption tracking tools
• Deliver thought leadership in instructional design, adult learning theory, and inclusive content practices
• Train and upskill the broader Learning and Talent Management teams in emerging learning methodologies, technology, and practices
• Collaborate cross-functionally with Learning Experience Partners (LEPs), HRBPs, and business stakeholders to translate enterprise capability needs into effective learning solutions
• Guide technology enablement, learning governance, and systems integration across the learning ecosystem
• Pilot and scale innovative learning approaches, including AI, adaptive learning, microlearning, and performance support
• Manage and optimize a pool of external vendors and contractors, including onboarding, performance tracking, and contract oversight
• Explore and implement offshoring earshoring/vendor solutions to enhance agility and cost-effectiveness in content development
• Contribute to long-range learning strategy planning and scale, with potential to oversee learning operations, governance, and community of practice development

Who You Are

• Bachelor’s degree in Learning Design, Instructional Design, Organizational Development, or related field; advanced degree preferred
• 10+ years of experience in learning design, instructional design, or enterprise talent development, with 5+ years in a leadership role
• Proven success leading learning teams and delivering impactful programs at scale in complex environments
• Deep understanding of adult learning theory, instructional design models (ADDIE, SAM), and performance-based learning
• Demonstrated expertise in project management, agile operations, and process optimization
• Strong business acumen with experience influencing senior leaders and cross-functional partners
• Proficiency in LMS/LXP platforms (e.g., Workday Learning, Cornerstone), authoring tools (Articulate, Rise, Adobe), and analytics tools (Power BI, Tableau)
• Experience managing vendor relationships and contract negotiation
• Strong communication and interpersonal skills with a track record of fostering collaboration
• Comfort navigating ambiguity and building systems and structure from the ground up
  
  Preferred
• Certification in instructional design, learning technology, or related fields
• Experience with DEI learning practices and inclusive content strategy
• Familiarity with community of practice development and learning operations

Benefits at Gap Inc.

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• See more of the benefits we offer.

*For eligible employees