Assistant Project Lead, Product Operations

About Gap

Gap has always been about optimistic American style. Starting with our very first store on Ocean Avenue in San Francisco, opened almost 50 years ago by Doris and Don Fisher. The thread that’s run through those five decades is the phenomenal people that make up our brand – our employees and our customers. People who are rooted in the legacy that makes Gap what it is, but who are also focused on the future. People who want to leave the world better than they found it.

We’ve built our brand on staying true to our roots while always being out in front of what’s next. If you want to be part of an iconic American brand, and help lead the way for where we’re headed, we’d love to have you join us.

About the Role

The Assistant Project Lead of Product Operations supports the Store Operations team to create effective communication, tools and resources that drive improved field execution and improved product throughput in stores. This role will work with cross-functional and cross-channel business partners. They will support the field in aspects of logistics and transportation requests and escalations, as well as special handling projects related to products in stores.

This role will serve as the liaison between the field leaders and Brand business partners to ensure collaboration and effective store execution. This role influences key business partners across all functions and channels and represents the voice of the field in all interactions.

What You'll Do

• Support in store execution of all logistics, transportation and product operations initiatives through effective communication and partnership with cross functional teams
• Develop and influence transportation strategies to ensure flawless execution through effective communication, details and timing to stores
• Liaise with the transportation team to communicate all delivery schedules and partner on any change requests or store escalations
• Coordinate and lead any special merchandise handling initiatives including re-ticketing, product inspections, pull-backs, approved transfers and ensure
stores have the proper direction and labor funding to execute flawlessly
• Recommend change management strategies to effectively implement initiatives
• Execute all store communication associated with logistics, transportation, and special handling projects
• Collaborate with Field and HQ teams to determine opportunities for process improvement
• Analyze and propose solutions, within brand store environment
• Analyze competitors to enable best in class processes

Who You Are

• Continuous Learning - articulates and embraces challenges; learns from and seeks information that can result in improved business results
• Innovation - demonstrates ability to effectively brainstorm and then implement new ideas and solutions with the team
• Customer Impact – identifies opportunities within the store environment and offers solutions to improve the overall customer experience
• Commercial Impact – understands the importance of achieving commercial and business goals
• Detail Orientated – demonstrates attention to detail in the creation of processes and monitors implementation to ensure proper execution.
• Self-Accountability – sets specific and measurable performance objectives and strives to always meet or exceed the performance standard
• Problem Solving – articulates successful response to challenging situations utilizing available knowledge while considering alternative solutions
• Time Management – demonstrates ability to manage multiple tasks and projects, to prioritize and adapt appropriately
• Ambiguity – adapts and continues to perform through change and ambiguity
• Retail Stores experience preferred
• Proficient in Excel, Word and PowerPoint

Benefits at Gap

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• See more of the benefits we offer.

*For eligible employees