About Gap Inc.
Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.
This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to learn fast, create with audacity and lead boldly? Join our team.
About the Role
As a Manager of Franchise Operations, you will be responsible for leading oversight of Gap Inc’s third party (3PL) managed distribution centers that support our Franchise & Wholesale Business. In this role you will be the connection between 3PL operators, carriers, partner support, brands, and many other teams – bringing clarity & visibility to ensure the right product reaches the right partner across the Franchise Operations portfolio. The emphasis is practical execution with a strategic lens: clear playbooks, crisp reporting, and continuous improvement that balances service, speed, and cost. This position is based in Erlanger, KY.
What You'll Do
- Drive the business internally & externally for portfolio of sites: set expectations, review performance weekly, surface risks early, and align actions with local teams and global stakeholders.
- Measure & manage franchise network performance: own the KPI cadence (dock‑to‑stock, cycle time, on‑time handoff, inventory accuracy, shrink), and turn insights into actions.
- Standardize ways of working across hubs: SOPs, SLAs, and business rules that scale—then audit for adherence and close gaps.
- Strengthen 3PL partnerships: build trusting relationships with operators and carriers; conduct QBRs, hold to service standards, and drive corrective actions where needed.
- Keep the data clean and visible: partner with Tech/Analytics to improve WMS/TMS/visibility integrations and EDI events; ensure exceptions are captured and resolved.
- Engineer solutions for brand/partner needs: assess risk, impact, resources, and data; pilot changes (e.g., flow path tweaks, wave rules, value‑add services) and scale what works.
- Support procurement and onboarding: contribute to RFx requirements and award scenarios; lead operational readiness for new hubs/providers (checklists, data setup, SOPs, KPIs).
- Safeguard compliance and quality: maintain documentation and audits for safety, security, and regulatory programs (e.g., ISO, CTPAT/AEO) and customer requirements.
- Deliver succinct, executive‑ready decks that frame the issue, options, tradeoffs, and recommendation.
- Report with purpose: ensure weekly reports meet timelines and capture the right data; communicate delays proactively and resolve quickly; maintain accurate weekly volume forecasts.
- Champion continuous improvement: lean problem‑solving to reduce dwell, variability, and cost‑to‑serve; track benefits and share best practices across hubs.
Who You Are
- 5–7 years in 3PL/DC or Transportation operations, with direct experience managing vendor performance relationships; retail/apparel a plus.
- Proven success leading operations through 3PL partnerships (vendor management, performance management, and issue resolution).
- Strong analytical toolkit (Excel/Sheets; PowerPoint, Power BI a plus) and comfort translating data into clear actions and executive narratives.
- Working knowledge of WMS/TMS/visibility and EDI fundamentals; able to partner with tech teams to improve data quality and exception handling.
- Familiarity with international logistics, Incoterms, customs/security programs, and freight documentation a plus.
- Excellent relationship‑building and communication skills; able to influence across cultures/time zones and keep teams focused on outcomes.
- Organized, hands‑on operator with a bias for action and continuous improvement.
- This position may require occasional work outside of standard business hours to effectively support teams across multiple time zones
Benefits at Gap Inc.
- Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
- One of the most competitive Paid Time Off plans in the industry.*
- Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
- Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
- Employee stock purchase plan.*
- Medical, dental, vision and life insurance.*
- See more of the benefits we offer.
*For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.
Apply
We’ll send you to our application portal to get started.
Browse all jobs