Posted on: September 3, 2022 | Job#: R62512

Director - Digital Production (Remote)

Full time
Two Folsom, San Francisco, CA, US 94105

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About Gap

Gap has always been about optimistic American style. Starting with our very first store on Ocean Avenue in San Francisco, opened almost 50 years ago by Doris and Don Fisher. The thread that’s run through those five decades is the phenomenal people that make up our brand – our employees and our customers. People who are rooted in the legacy that makes Gap what it is, but who are also focused on the future. People who want to leave the world better than they found it.

We’ve built our brand on staying true to our roots while always being out in front of what’s next. If you want to be part of an iconic American brand, and help lead the way for where we’re headed, we’d love to have you join us.

About the Role

The Director of Digital Production is responsible for leading the Digital Brand and Promotion Production teams for Gap Specialty North America Online. The Director oversees the successful launch of branded and cross-brand marketing campaigns and central platform projects while serving in a critical leadership role in the Gap Brand Digital organization. The Director utilizes technology, tools and operational knowledge to successfully implement digital marketing & promotional content across site, email & app that drive business growth.

What You'll Do

  • Manages day-to-day operations of the Gap Specialty Production team to ensure all projects are resourced appropriately and launched successfully.  

    Leads in-season business processes and acts as subject matter expert on system capabilities; advises cross-functional teams on process and technical execution.  

    Acts as an escalation point of contact for centralized tech teams (GapTech, SLM, PDM, CEM) and advises on new initiative/feature implementation.  

    Acts as a solutions-oriented leader and advocate for business and production team. Manages and develops strong leaders within the team to meet their professional goals.  

    Creates a positive team environment where team members feel ownership and value in their contributions.  

    Thinks globally about the needs of all cross-functional teams and how to best support organizational priorities and growth.  

    Champions marketing and product pipelines across the division, cross-functional teams and cross-channel.  

    Continually seeks opportunities to improve process, increase efficiencies and drive business innovation. 

Who You Are

  • 8+ years of digital experience in task planning and execution with background in consumer based online experience (retail preferred), including 5 years of leadership experience in a supervisory role 

    Expert technical & business acumen to liaison between brand and central resources. 

    Exemplary ability to quickly analyze issues, requests, and escalations to determine feasibility, required activities, and the appropriate resources. 

    Strong knowledge of web production and platform release processes, including direct experience with website tools and technology. 

    Highly process-oriented with superior skills in defining and evangelizing operational processes for a project, team, and broader organization. 

    Self-motivated, empathetic, and driven. Ability to work well independently and within a group setting to achieve results amidst varied priorities and personalities. 

    Expert in people management and development of teams, leveraging individual talents to maximize team productivity and strategic growth. 

Benefits at Gap

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we’ve been named as one of the Best Places to Work by the Humans Rights Campaign for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Index for the second year in a row.

US Candidates – Non NYC
Please note that effective, June 30, 2022, Gap Inc. will no longer require any of its employees to wear face masks or require proof of COVID vaccination, unless required by local or state/provincial mandates or as part of Gap Inc’s quarantine guidelines after being exposed to or testing positive for COVID. Therefore, please disregard any language in any job posting that refers to Gap Inc.’s face mask and proof of vaccination policy as said policy is no longer effective.

US Candidates – NYC
Beginning December 27, 2021 the City of New York requires all employees in the City who work on site to provide proof that they are fully vaccinated against COVID-19, unless an exemption from the vaccine requirement is approved due to an accommodation for a disability, a sincerely held religious belief or other legally protected basis (including status as a victim of domestic violence, stalking or sex offenses).

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