Specialist, Employee Relations

About Gap Inc.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.     

This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to  learn fast, create with audacity and lead boldly? Join our team.

About the Role

The Employee Relations Specialist role for Old Navy is being introduced to provide additional resources and support to the ER service model related to appropriate and timely response to high-risk employee claims. This role is responsible to take guidance/direction from the Sr. Manager, Employee Relations to conduct high-risk ER investigations in a manner that positively impacts employee experience and engagement and upholds company culture.

This role will partner directly with the Sr. Manager, Employee Relations in the investigations process to develop the investigation plan, conduct high-risk or high-visibility investigations, recommend solutions, and determine appropriate outcome(s). This enhanced ER service model works to minimize legal risk and negative exposure by ensuring pragmatic, efficient, timely, and appropriate resolution of high-risk issues.

This is an individual contributor role expected to display strong leadership and interpersonal skills, given the expectation to partner, influence, and communicate with Employee Relations and across all levels of Old Navy business partners and Human Resources.

What You'll Do

• Conduct high-risk and complex investigations and work to resolve ER claims for Old Navy Field client group
• Assess investigation findings and recommend solutions and remediation steps that positively impact brand health and culture
• Educate business partners and Human Resources about consistent application of Gap Inc. and Old Navy policies and procedures, including Open Door, as well as ERE philosophies and perspectives
• Provide coaching to business partners on employee-related matters to elevate the employee experience and help ensure consistency across business units to mitigate company risk

Who You Are

• Minimum of 3-5 years’ experience in Human Resources; Employee Relations experience preferred
• Strong expertise in US employment law to identify potential legal risks associated with complaints
• Demonstrated proficiency in conducting complex internal investigations, including identifying key parties, allegations, witnesses, note-taking, identifying findingsisks and strong reporting and presentation skills
• Flexible and adaptable; able to work under pressure and prioritize/handle multiple highly sensitive issues
• Excellent relationship building skills and the ability to effectively communicate with all levels of the organization (both verbally and in writing)
• Demonstrated excellence in influencing skills, as well as conflict resolution
• Strong leadership skills, including composure and command presence
• High professional standards regarding customer service, confidentiality, and integrity

Benefits at Gap Inc.

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• See more of the benefits we offer.

*For eligible employees