About Gap Inc.
Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.
This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to learn fast, create with audacity and lead boldly? Join our team.
About the Role
Help connect our brands and franchise partners to the end to end supply chain. As Manager, Franchise Brand Operations, you’ll be the day to day conduit between Global Supply Chain Operations teams and Franchise Partner Support team —aligning seasonal planning and operational readiness to ensure our commercial calendars translate into the right inventory, in the right place, at the right time. You’ll support the supply chain strategic roadmap by planning, executing, and optimizing the network, with a bias toward continuous improvement.
What You'll Do
- Lead the logistics forecasting & planning for franchise regional and direct handover locations globally: weekly and monthly outlooks across Inbound Transportation network, DC capacity & throughput aligned to brand commercial plans.
- Serve as the Global Supply Chain operations interface to Gap Inc. Franchise/Wholesale business teams: translate partner needs into supply‑chain actions; run joint reviews; track decisions, risks, and actions to closure.
- Coordinate end‑to‑end seasonal readiness across Production, Sourcing, Logistics, 3PL Operations, and Franchise Planning so assortments land on time to plan.
- Develop and maintain operating playbooks (forecasting guidelines, receipt management, in‑shop success checks, collaboration priorities) and keep them current.
- Optimize speed and cost: partner on flow‑path choices, pooling/consolidation, and inventory placement to meet service goals at the lowest landed cost.
- Elevate reporting that matters: Develop and own simplified, accurate dashboards (forecast vs. actual, OTIF to partner, capacity utilization, aged inventory, etc). Communicate delays early and move quickly to resolution with operational counterparts throughout the network.
- Support new Franchise partner deployment & network expansion
- Champion change management: help teams adopt new tools and processes; capture feedback and iterate quickly.
Who You Are
- 5–7 years in supply chain, brand operations, or franchise/e‑commerce operations, with experience in forecasting, planning, or inventory flow; retail/apparel preferred
- Retail Wholesale and Franchise network management experience
- Proven skill in logistics forecasting & capacity planning and translating brand calendars into executable supply‑chain plans
- Strong analytical toolkit (Excel/Sheets; Power BI a plus) and the ability to convert data into clear, actionable plans
- Relationship builder who can influence across Brands, FSAL, Sourcing, Logistics, and DCs
Preferred / Certifications
- Excellent written and verbal communication skills, with a proven track record of driving results across broad functional teams at scale and fast pace
- Lean/Six Sigma preferred, not required.
- Experience with planning/forecasting tools preferred
Additional Details
- Travel: Minimal (<4x annually, only as business needs dictate to engage with partner support teams, and local facility visits)
- Employment Type: Full‑time
- Where: Erlanger, Ky – Transportation Operations Hub, in-office
Benefits at Gap Inc.
- Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
- One of the most competitive Paid Time Off plans in the industry.*
- Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
- Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
- Employee stock purchase plan.*
- Medical, dental, vision and life insurance.*
- See more of the benefits we offer.
*For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.
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