About Gap Inc.
Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.
This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to learn fast, create with audacity and lead boldly? Join our team.
About the Role
This position is responsible for driving the successful execution of AP Technology initiatives in partnership with Gap Tech and IT business stakeholders. You will build strong cross-functional partnerships across the organization to understand shared goals, identify challenges, and deliver solutions that address operational needs while ensuring alignment with Gap Inc. operating standards and industry best practices.
The role requires a deep understanding of existing, emerging, and innovative industry technologies, programs, and trends. You will provide support across all brands and functions, including Corporate Security, BCP, Investigations, Customer Experience Centers, Field Operations, and other enterprise teams.
A key focus of this position is supporting the value proposition of AP technology across the enterprise. You will manage the development and continuous improvement of the Technology Innovation Hub, ensuring content, functionality, and impact. You will be responsible for managing multiple technology platforms, ensuring their effective implementation, adoption, and day-to-day optimization.
What You'll Do
Technology & Innovation Leadership
- Lead the evaluation of innovative technology solutions across COEs/DCs.
- Benchmark solutions strategically, translating internal requirements into recommended providers.
- Provide subject matter expertise to influence technology adoption and alignment with enterprise priorities.
Project & Program Management
- Own complex, cross-functional AP and PDM–approved programs.
- Manage proofs of concept end-to-end—from planning through execution and operational readiness.
- Lead project rollouts, ensuring compliance with approvals from Legal, ER, Real Estate, A&E, Store Maintenance, and Brand.
Vendor & Partner Management
- Capture stakeholder requirements and lead vendor selection for proof of concept.
- Coordinate vendor demos and approvals to ensure compliance and readiness for deployment.
- Drive vendor relationships to ensure deliverables align with business needs.
Product Ownership
- Own multiple product platforms, ensuring alignment with Gap Inc.’s strategy and roadmap.
- Advocate for customers, ensuring solutions address operational or user challenges.
- Deliver product releases and enhancements with measurable business impact.
- Articulate product value through qualitative and quantitative measures.
Process & Documentation
- Oversee process maps and ensure program alignment and clarity.
- Maintain the Tech Innovation Hub as an authoritative resource.
- Collect and synthesize stakeholder feedback to drive product and process improvements.
Leadership & Impact
- Influence peers and cross-functional stakeholders to achieve program objectives.
- Drive adoption of change initiatives and ensure project success.
- Deliver measurable outcomes such as operational efficiency, adoption, or time savings.
Who You Are
- Bachelor’s degree or equivalent experience; project management certification required (e.g., CAPM, PMP).
- 5+ years of Operations experience, with proven expertise in technology solutions, process improvement, and managing complex projects.
- Strong verbal and written communication skills; able to negotiate, influence, and build consensus across cross-functional teams and business leaders.
- Uses rigorous logic and structured methods to analyze complex operational challenges and implement effective solutions.
- Builds constructive, long-term relationships with a broad and diverse group of internal and external stakeholders.
- Able to manage multiple initiatives and priorities effectively, ensuring deadlines are met and business objectives achieved.
- Influential, articulate, and confident in presenting ideas and guiding teams; capable of mentoring and developing direct reports or peers.
Benefits at Gap Inc.
- Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
- One of the most competitive Paid Time Off plans in the industry.*
- Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
- Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
- Employee stock purchase plan.*
- Medical, dental, vision and life insurance.*
- See more of the benefits we offer.
*For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.
Salary Range: $117,900 - $153,300 USD
Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.
Apply
We’ll send you to our application portal to get started.
Browse all jobs