Posted on: June 30, 2021 | Job#: 366585

Senior Manager - Brand Operations, Global Supply Chain and Operation

Full-time | 2 Folsom Street, San Francisco, CA, US 94105


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About Gap Inc.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.     

This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to  learn fast, create with audacity and lead boldly? Join our team.

About the role

The Sr Manager of Retail Supply Chain Operations will play a crucial role in accelerating the growth of Gap Inc’s businesses around the world. The Sr Manager is a key partner to our supply chain operations, transportation, and brand partners in the development and execution of operational processes, tools, and capabilities to drive business priorities, delivery on their commercial target, and support the development of a best in class fulfillment experience for our retail stores . We are looking for a candidate with strong leadership, partnership, and analytic skills who is passionate about working cross-functionally to solve some of Gap Inc’s most interesting and challenging problems.

What you'll do

  • Serve as a fulfillment authority to brand Inventory Management/Finance/Company Planning teams, translating commercial strategies into a recommended store delivery model that can be supported by DC operations

  • Serve as the “connective tissue” driving alignment and decision making between brand partners (Inventory Management, Finance, Marketing) and supply chain functions (DC Operations, Transportation, Analytics) that serve retail store fulfillment

  • Maintain regular and detailed reporting for retail store fulfillment, proactively identifying/investigating issues and improvement opportunities and then driving to solutions – which may require ad hoc ‘80/20’ analysis, as well as more rigorous and extensive business modelling as needed

  • Model and assess inbound, outbound, and storage risk heading into each season in order to influence brand decisions prior to order placement

  • Partners closely with Ecommerce counterparts in both brand and GSC to assess the business through an omni lens

  • Support critical holiday readiness initiatives and special projects related to retail store fulfillment for Gap Inc’s brands globally, typically working cross-functionally. Examples could include new product launches, modified store delivery strategies, assessment and implementation of third party solutions, fungible inventory, DC migrations, etc.

  • Manage senior-level communication to global supply chain and brand leadership to communicate network performance and summarize impact of initiatives to the business

  • Proactively foster brand and business partner relationships to collaborate or gain buy-in on analysis and implement process & system change when issues are identified

Who you are

  • 5-10 years of total experience

  • Bachelor's degree

  • Experience in inventory management, logistcs or retail store fulfillment and operations is a must

  • Demonstrated ability of managing operational details and execution, while also understanding big picture

  • Deep experience with quantitative analysis and modelling, creative problem solving, and complex cross-functional projects

  • Proven ability to develop and maintain effective business relationships and influence cross-functional leaders

  • Excellent written and verbal communication skills

  • Comfort with retail technology systems (IMS, WMS, etc.) and/or aptitude to learn

  • Comfort in presenting to Sr Leaders in the business and internally

Notice to applicants in San Francisco: Gap Inc. and its related brands will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. The Fair Chance Ordinance is provided here: English Spanish Chinese Tagalog

Benefits at Gap Inc.

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we’ve been named as one of the Best Places to Work by the Humans Rights Campaign for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Index for the second year in a row.


We’ll send you to our application portal to get started.

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