Posted on: July 23, 2021 | Job#: 362578-200000260

General Manager – Services

Full-time | US

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About Gap Inc.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.     

This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to  learn fast, create with audacity and lead boldly? Join our team.

About the role

Gap Inc’s Services team is part of the Strategic Growth Office (“SGO”), which is at the forefront of driving our next chapter of growth. As the General Manager (“GM”) of Services, you will identify, stand up, and build strategic partnerships and enable services with the goal of diversifying Gap Inc’s revenue streams. This includes developing partnership strategies with key stakeholders, scoping potential partnerships, negotiating contracts, designing test plans and markets, developing relationships, and supporting the rollout and ongoing growth of these opportunities. You will work closely with operations, finance, marketing, sales, etc. to bring nascent ideas of life. Your entrepreneurial spirit and thought leadership will enable the SGO to ideate, validate, and execute on our vision. The GM of Services will report to the Chief Growth Transformation Officer.

What you'll do

  • Develop, test and drive service and partnership opportunities for the SGO
  • Own the P&L for SGO Services; deep understanding of economic flow through (pricing/cost implications, deal structure, etc.)
  • Envision new services and test and scale across our brands
  • Build and maintain meaningful relationships with key stakeholders and potential partners, supporting projects/deals from ideation to execution
  • Build teams necessary to deliver and scale business
  • Collaborate with cross-functional stakeholders to launch offerings in a dynamic, technology-driven environment – motivate teams to bring our future state vision to life
  • Build and scale the long-term vision for services aimed at diversifying revenue streams, innovating, etc.
  • Keep a pulse on partnership trends and the important players in the competitive landscape

Who you are

  • 12+ years of strategy, general management, entrepreneurial, and/or consulting experience. 5+ years of experience with partnerships evaluation and execution. MBA preferred.
  • An entrepreneurial individual with a proven track record of validating and bringing new ideas and/or partnerships to life including testing
  • A true problem solver who can navigate ambiguity by using assumptions and data to validate ideas from strategic, brand, financial, and operational perspectives
  • Dynamic, self-starter comfortable with project-based work; player-coach mindset
  • Demonstrated communication and presentation skills, with the capability of engaging others at all levels of the organization including C-Suite, Brand Presidents, etc.
  • Passion for, and has provided thought leadership around evaluation and execution of new business models and/or partnerships
  • Experience executing multiple strategic initiatives and day-to-day priorities concurrently; able to navigate and close opportunities across a diverse set of requirements

Notice to applicants in San Francisco: Gap Inc. and its related brands will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. The Fair Chance Ordinance is provided here: English Spanish Chinese Tagalog

Benefits at Gap Inc.

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we’ve been named as one of the Best Places to Work by the Humans Rights Campaign for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Index for the second year in a row.

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