Posted on: April 5, 2021 | Job#: 355709

Sr. Manager, Tech Ops - Technical Program Management

Full-time | US


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About Gap Inc.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.     

This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to  learn fast, create with audacity and lead boldly? Join our team.

About the role

The Technical Program Management, Modernization and Cloud Programs is a critical role accountable to ensure delivery of all capabilities impacting and enabling our Modernization and Cloud Strategies. This role is accountable for real-time relevant program communications and engagement with key stakeholders in TechOps, DevOps and Information Security and works with both internal and external partners to ensure delivery of key initiatives within scope, schedule and budget. This position will be responsible for leading the execution of portfolio initiatives supporting the modernization of TechOps infrastructure and the migration to the Cloud. This position is responsible for managing the portfolio lifecycle and ensuring portfolio delivery success in a modern DevOps/TechOps/agile operating model. This includes accountability for the program's health and financial visibility to the leadership team. This leader works across DevOps teams, TechOps and Information Security in partnership to meet the requirements and deadlines for technology capabilities. This position may also be responsible for managing Strategic Partners such as Microsoft for program delivery. High collaboration and partnership is key to this role.

What you'll do

  • Manages and drives all aspects of the program lifecycle including solution definition, budget options and alternative analysis (with Architecture, DevOps, TechOps, Infosec) and delivery execution by cross-functional teams, inter/intra team communications, technical cut-overs, and risk and issue management
  • Drives/tracks product scrum team milestones against business outcomes (leveraging scrum tea milestone metrics and Vendor KPIs).
  • Works on complex programs where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results.
  • Coordinates cross-team dependencies (Architecture, DevOps, TechOps, Infosec, vendors) to prevent bottlenecks and to enable quick issue resolution
  • Manages team internal and external interdependencies, resolving team level blockers and dependencies across multiple DevOps, TechOps and Information Security, and Vendor teams to ensure successful implementation and support
  • Monitors and reports to GapTech leadership on the status of program efforts (including weekly time reporting, weekly status reporting, monthly budget tracking and forecasting, reconciliation and risk, action, issue, decision management and tracking)
  • Ensure adherence to Architectural Standards, Information Security Policies and Change Management procedures for project delivery
  • Follows the architectural and information security review processes to achieve funding
  • Support Agile development methodology with weekly sprint planning sessions. Demonstrate resilience in an environment where specifications and timelines may be fluid. Coordinate requirements gathering session with business stakeholders
  • Utilize rigorous risk identification and mitigation process on an ongoing basis and convey effectively to internal teams/management. Facilitate trade-off decisions between quality, costs, resources, scope and time. Work with users to ensure functional and technical requirements are well defined and completely understood

Who you are

  • 8+ years of progressively responsible, “hands-on” experience in IT; 6+ years of Project/Program Management experience; a Bachelors Degree required in Engineering, Computer Science or related technical field
  • Experience managing large programs or a portfolio of projects as part of a global product and tech ops team ($5+ Million annually)
  • The creative and flexible mindset to planning and problem-solving, ability to lean into the details while maintaining the “big picture”
  • Strength in building partnerships; working collaboratively in a matrixed environment, proven influencing skills over cross-functional teams and with cloud computing engineers, CI/CD engineers, architects, DevOps teams
  • A high degree of financial acumen – proven track record of planning and executing on the financial aspect of deliverables
  • Strong executive presence and experience advising, assessing risks and interfacing with senior executives and business leaders on technology-related issues, excellent executive-level verbal and written communication
  • Exposure or managed Cloud migration programs; Have worked in a DevOps environment; Experienced with Agile/Kanban/Lean methodologies

Benefits at Gap Inc.

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we’ve been named as one of the Best Places to Work by the Humans Rights Campaign for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Index for the second year in a row.


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