Associate Program Manager, Background Screening

About Gap Inc.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.     

This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to  learn fast, create with audacity and lead boldly? Join our team.

About the Role

The Associate Program Manager, Background Screening, supports the planning, execution, and oversight of the company’s background screening program to ensure compliance, accuracy, and efficiency across the organization. This role partners with internal teams, external vendors, and stakeholders to maintain high standards in candidate and employee screening processes while driving continuous improvement initiatives.

What You'll Do

• Assist in managing day-to-day operations of background screening programs, ensuring adherence to company policies and legal requirements.
• Central point of contact for internal and external business partners and serves as subject matter expert for background and drug screening processes. Provide training and guidance to internal business partners on background screening best practices.
• Coordinate with third-party vendors to resolve discrepancies, escalations and service level issues.
• Maintain accurate documentation and audit trails for all screening and adjudication decisions.
• Identify opportunities to streamline workflows and enhance candidate experience by supporting the implementation of new tools, technologies and process enhancements.
• Works with highly sensitive and confidential information and communicates within strict guidelines. Takes required security precautions to protect personal and confidential company data.

Who You Are

• College degree preferred or equivalent experience.
• 2+ years in program coordination, HR operations or compliance-related roles.
• Familiarity with background screening processes and applicable laws preferred.
• Experience in retail, logistics, or large-scale hiring environments.
• Strong organizational and project management skills.
• Excellent communication and stakeholder management abilities.
• Proficiency in MS Office Suite; experience with ATS or screening platforms a plus.

Benefits at Gap Inc.

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• See more of the benefits we offer.

*For eligible employees