Assistant Manager, Digital Production

About Old Navy

Forget what you know about old-school industry rules. When you work at Old Navy, you’re choosing a different path. From day one, we’ve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season. 

We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we’re family.

About the Role

The Assistant Producer is a key contributor to the Online Operations team,
supporting the execution of promotional initiatives across the online channel. In this position, you’ll help deliver on-time, on-strategy promotional marketing content for the U.S. and bilingual Canada across web, e-mail, and SMS programs. You’ll own the quality assurance process for promotional marketing content across web and app, drive the tactical execution of SMS campaigns, and validate
promo code setup to ensure an accurate & seamless customer experience. This is a fast-paced position managing a large volume of executional tasks within a high-visibility channel, with flawless execution always top of mind.

What You'll Do

• Facilitate content approval for all SMS messaging. Coordinate build & deployment using a third-party platform.
• Responsible for quality assurance of site and app, including marketing content validation, linking validation, browser & device compatibility.
• Responsible for the quality assurance of promotional code setup for Old Navy US and Canada markets including setup, exclusion accuracy, combinability, and legal disclosures.
• Assists with setup of promo code inclusions & exclusions for the US & Canada markets.
• Executes sort creation for exclusion management.
• Creates build shells for e-mail deliverables, assists Associates in delivery of assets to our email vendor.
• Submits daily promotions in marketing messaging management tool.
• Tracks and expedites Canadian French translation with our translation management team.
• Manages content updates for Customer Service and legal landing pages as needed.
• Troubleshoots high priority content and promo code issues after-hours as needed.

Who You Are

• 1+ year of experience in e-commerce, online marketing, or project management.
• High degree of initiative and resourcefulness
• Exceptional detail-orientation, organization, and prioritization skills, with previous experience in traffic of project management a plus.
• An eagerness to learn how web content is created and deployed.
• Experience with prior exposure to content management systems.
• Bachelor’s Degree or equivalent. 

Benefits at Old Navy

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• See more of the benefits we offer.

*For eligible employees