About Gap Inc.
Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.
This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to learn fast, create with audacity and lead boldly? Join our team.
About the Role
As a senior leader within the Enterprise Architecture Group under the CTO Organization, the Principal Enterprise Architect – Connected Commerce / OMNI-Channel & AI will drive the vision, design, and execution of an integrated technology architecture that powers seamless, intelligent, and personalized customer experiences across all digital and physical touch points.
This role spans strategic domains—Digital, Retail Stores, Supply Chain, Customer Data, eCommerce, Marketing, and Fulfillment—and serves as a critical change agent, enabling Connected and Agentic Commerce. The architect will influence enterprise-wide technology modernization, blueprints, and AI-driven commerce initiatives to unlock growth, improve customer satisfaction, and drive operational efficiency.
This position plays a pivotal role in integrating AI-powered decisioning, personalization, and commerce agents into the technology landscape to support proactive, autonomous, and context-aware experiences.
What You'll Do
- Architect future-ready, omnichannel commerce platforms supporting unified experiences such as BOPIS, Same-day Delivery, and Endless Aisle.
- Design intelligent, AI-augmented experiences that integrate predictive personalization, dynamic pricing, virtual styling, conversational commerce, and autonomous checkout journeys.
- Champion the use of Agentic Commerce patterns—autonomous shopping agents, proactive assistant bots, and AI-driven fulfillment orchestration—to create frictionless, next-gen shopping experiences.
- Integrate commerce ecosystems with real-time decision engines, customer data platforms (CDPs), recommendation systems, and AI models to drive adaptive journeys.
- Partner with product, engineering, and data science teams to implement AI across the customer lifecycle—from acquisition and engagement to loyalty and retention.
- Define architectural principles to scale AI/ML use cases, leveraging cloud-native platforms (GCP, AWS), serverless models, and data mesh strategies.
- Ensure architecture enables real-time signals processing (e.g., clickstream, IoT, POS), contextual understanding, and action-triggering across commerce surfaces.
- Lead architectural reviews and governance for AI-based and connected commerce projects.
- Guide experimentation with GenAI, LLMs, and autonomous agents in commerce, marketing, and fulfillment use cases.
- Collaborate with data, privacy, and compliance teams to align AI-powered experiences with data governance and ethical AI frameworks.
Who You Are
- 10+ years of architecture leadership, with at least 5+ years in commerce or omnichannel transformation roles.
- Demonstrated experience architecting and delivering commerce platforms across:
- Headless eCommerce (Shopify, Salesforce Commerce, etc.)
- Digital Experience Platforms (CMS, DAM, PIM)
- Customer Data Platforms (CDPs), Loyalty & Personalization Engines
- Retail POS, OMS, and Fulfillment Systems
- Deep knowledge of cloud-native architectures, microservices, event-driven systems (Kafka, GCP Pub/Sub), and serverless patterns.
- Experience integrating AI/ML services into customer-facing applications, preferably in real-time or large-scale environments.
Preferred Qualifications
- Experience with Agentic AI frameworks or commerce focused LLMs.
- Familiarity with AI platforms like Vertex AI, Amazon Bedrock, Azure OpenAI, or similar.
- Working knowledge of data pipelines, model deployment (MLOps), and experimentation platforms.
- Exposure to composable commerce and MACH (Microservices, API-first, Cloud-native, Headless) architecture.
- Retail, CPG, or DTC brand experience with personalization and omnichannel engagement initiatives.
Benefits at Gap Inc.
- Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
- One of the most competitive Paid Time Off plans in the industry.*
- Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
- Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
- Employee stock purchase plan.*
- Medical, dental, vision and life insurance.*
- See more of the benefits we offer.
*For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.
Salary Range: $201,700 - $267,300 USD
Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.
Apply
We’ll send you to our application portal to get started.
Browse all jobs