Sr. Manager, DBA - Foundational Technology

About Gap Inc.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.     

This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to  learn fast, create with audacity and lead boldly? Join our team.

About the Role

The Sr. Manager, DBA - Foundational Technology is accountable for the overall health, availability, resilience and evolution of Gap’s enterprise database platforms across a complex hybrid-cloud environment.

This role serves as the Gap-side service owner for database platforms operated by our managed services partner, ensuring that database services consistently meet business, availability, performance, recoverability and security expectations. While day-to-day execution and runbook operations are delivered by the managed services partner, this role owns outcomes, standards, prioritization and escalation across the database portfolio.

The successful candidate will bring strong technical depth, operational rigor and leadership through influence to stabilize, modernize and scale database services that support commerce, supply chain, stores and enterprise analytics.

What You'll Do

Service Ownership and Accountability

• Own end-to-end service health, availability, performance and recoverability outcomes for enterprise database platforms across on-premises and cloud environments.
• Act as the primary Gap escalation point and decision authority for database services delivered by the managed services partner.
• Ensure database platforms meet defined SLAs, SLOs, RTO/RPO targets and peak-readiness requirements, including seasonal and business-critical events.
• Ensure database services reliably support revenue-generating, supply chain, store and reporting workloads with minimal business disruption.

Platform Scope and Enablement

• Provide service ownership across a diverse portfolio of database technologies, including:
  • Relational platforms (e.g., Oracle, SQL Server, PostgreSQL, MySQL, DB2)
  • Non-relational and in-memory platforms (e.g., MongoDB, Redis)
  • Cloud-native and managed database services
• Ensure consistent standards for configuration, availability, backup, recovery, patching and lifecycle management across platforms.
• Enable secure, scalable and performant data persistence across hybrid-cloud architectures.

Vendor and Delivery Oversight

• Govern managed services delivery by:
  • Setting database service standards and operational expectations
  • Reviewing service performance, incidents, trends and capacity posture
  • Driving accountability for remediation, root cause elimination and technical debt reduction
• Partner with managed services leadership to balance demand, capacity, risk and cost while protecting Gap’s business priorities.
• Operational Excellence and Resilience
• Drive improvements in database observability, monitoring, alerting and automation to reduce incidents and mean time to recovery.
• Ensure database platforms are designed and operated with high availability, disaster recovery and data protection as first-order concerns.
• Participate in incident, problem and post-incident reviews for database-related events, ensuring clear ownership and corrective actions.

Modernization and Strategy

• Lead database platform modernization efforts, including:
  • Cloud adoption and migration strategies
  • Automation and Infrastructure-as-Code enablement
  • Platform standardization and rationalization
• Contribute to multi-year database and foundational technology roadmaps aligned to business, product and architecture strategy.

Collaboration and Governance

• Partner closely with application engineering, data engineering, SRE, infrastructure, security and architecture teams to enable reliable and scalable data platforms.
• Ensure compliance with internal and external standards (e.g., PCI, SOX, data protection and privacy requirements).
• Contribute to governance forums, capacity planning, resilience planning and strategic initiatives related to database services.

Role Scope and Operating Model

• This role operates within a managed services model, where day-to-day database operations and Level 1 - Level 3 support are delivered by a strategic service partner.
• The Sr. Manager provides service ownership, governance, prioritization and escalation leadership, rather than performing hands-on database administration.
• Accountability is focused on service health, availability, recoverability and outcomes, with execution carried out through established operational runbooks and delivery teams

Who You Are

Required

• Proven experience owning or leading enterprise-scale database platforms in hybrid-cloud environments.
• Strong knowledge of relational and non-relational database technologies and architectures.
• Demonstrated success operating in a managed services or vendor-led delivery model, with clear ownership of outcomes.
• Ability to lead through influence in a highly matrixed, global organization.
• Experience partnering with third-party service providers and holding them accountable to defined service expectations.
• Strong operational mindset with experience in availability, disaster recovery, incident management and continuous improvement.
• Excellent communication, collaboration and problem-solving skills.

Preferred

• Experience with Oracle, SQL Server, PostgreSQL, MongoDB, Redis or equivalent enterprise platforms.
• Exposure to cloud-native database services and migration programs.
• Familiarity with automation, Infrastructure as Code, observability and SRE-aligned practices.
• Cloud or database platform certifications (Azure, OCI, GCP, Oracle, etc.).

Benefits at Gap Inc.

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• See more of the benefits we offer.

*For eligible employees