About Gap Inc.
Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.
This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to learn fast, create with audacity and lead boldly? Join our team.
About the Role
Gap Inc. is seeking a driven and forward-thinking leader to join the Total Rewards team as Program/Project Manager, Operations. In this role, you’ll lead high-impact projects that enhance our compensation, benefits, recognition, and wellness programs — advancing our mission to be a high-performing house of iconic American brands that shape culture.
As a key contributor, you’ll manage cross-functional initiatives from concept to launch, overseeing timelines, resources, and communications to ensure seamless execution. Partnering closely with the Head of Total Rewards and Leaders, you’ll streamline decision-making, shape project scope, and align deliverables with enterprise priorities.
Through bold collaboration and values-based leadership, you’ll help shape a meaningful Total Rewards employee experience in a purpose driven culture at Gap Inc.
What You'll Do
- Lead end-to-end execution of Total Rewards projects, managing timelines, deliverables, stakeholder alignment, and post-launch evaluation
- Build and maintain detailed project plans, track milestones, and ensure timely delivery across compensation, benefits, recognition, and wellness initiatives
- Support enterprise initiatives (e.g., Indigo X, job architecture) by managing project workflows, documentation, and cadence reviews
- Drive operational excellence through process optimization and project-based improvements
- Manage planning cycles including goal setting, calendaring, and performance tracking, with a focus on project dependencies and resource alignment
- Identify and remove operational and project roadblocks to improve team agility and enablement
- Support budget tracking to ensure cost-effective and compliant operations
- Use data platforms (e.g., Excel, Workday) to support project inform forecasting, reporting, and strategic decision-making
- Partner with Head of Total Rewards to prepare communications, presentations, and coordinate enterprise-wide forums related to Total Rewards initiatives
Who You Are
- Proven track record of leading project operations within complex, matrixed settings
- Strong project management skills, including planning, execution, stakeholder engagement, and post implementation review
- Demonstrated success in driving process improvements and delivering measurable outcomes in fast-paced environments
- Proficient in data analysis and HR systems (e.g., Microsoft Office, Workday) to support operational and project decisions
- Exceptional communication, organizational agility, and systems thinking, with the ability to manage and navigate complexity
- Ability to balance strategic intent with operational execution, solving challenges with a structured, outcome-driven approach
- Hands-on experience with project management tools and methodologies to support scalable, efficient delivery
- Curiosity and enthusiasm for emerging technologies and trends that elevate the employee experience and operational performance
Benefits at Gap Inc.
- Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
- One of the most competitive Paid Time Off plans in the industry.*
- Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
- Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
- Employee stock purchase plan.*
- Medical, dental, vision and life insurance.*
- See more of the benefits we offer.
*For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.
Salary Range: $120,400 - $159,500 USD
Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.
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