About Gap Inc.
Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.
This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to learn fast, create with audacity and lead boldly? Join our team.
About the Role
We are seeking a visionary Sr. Director of Internal and Executive Communications to lead Gap Inc.’s internal narrative and executive voice strategy. You will be the architect of communications that inform, inspire, and engage employees at every level—creating breakthrough storytelling and experiences that strengthen culture and drive performance.
Reporting to the Chief Communications Officer, you’ll develop innovative content strategies aligned to our long-range plan, provide strategic counsel to senior leaders, and lead a high-performing team and a global Community of Practice. Your work will ensure our employees feel connected, valued, and empowered—and that our leadership voices resonate with clarity and purpose.
This isn’t just about messaging. It’s about building trust, shaping culture, and creating reasons to believe in Gap Inc. and our iconic brands.
What You'll Do
- Craft a Unified Narrative: Develop a comprehensive, insight-driven communications strategy that informs, connects, and inspires employees—reinforcing culture as a catalyst for business success.
- Amplify Executive Voices: Position leadership as credible, authentic, and inspiring through strategic messaging, speeches, and thought leadership opportunities.
- Provide Strategic Counsel: Advise senior executives on communications that drive clarity, confidence, and alignment across the organization.
- Lead with Impact: Manage a global team, fostering a culture of high performance, creativity, and continuous improvement.
Strategic Support for Key Business Functions
- Lead and manage a team that delivers strategic communications support for key business functions—including HR, Corporate Communications, Strategy, Legal, Finance, Technology, Supply Chain, Regional Communications, and CEO Communications—while serving as the primary liaison for Senior Leadership Team (SLT) members to ensure alignment, clarity, and impact across all initiatives.
Content, Events and Storytelling
- Create breakthrough internal content strategies that elevate Gap Inc.’s narrative and showcase proof points of progress and innovation.
- Oversee enterprise-wide engagement initiatives, including planning and executing global town halls and other leadership forums to drive alignment, transparency, and employee engagement.
- Oversee development of speeches, presentations, FAQs, social content, and materials for internal and external speaking engagements.
- Partner with Corporate Affairs to ensure internal messaging aligns with external communications for employees, media, shareholders, and customers.
Community & Collaboration
- Establish and lead an Internal Communications Community of Practice to ensure cohesive messaging across corporate, brand, store, and international teams.
- Share best practices and upskill teams to drive consistency and excellence globally.
- Implement metrics to evaluate communication effectiveness and inform continuous improvement.
- Stay ahead of industry trends, best practices, and emerging channels to evolve internal and executive communications.
Who You Are
- 12+ years of progressive experience in internal, executive, or corporate communications within global, matrixed organizations.
- Proven track record advising senior executives and leading high-performing teams.
- Exceptional storyteller with strong written, verbal, and speechwriting skills.
- Strategic thinker with the ability to drive cultural and change initiatives.
- Creative, innovative, and action-oriented, with a bias for execution.
- Skilled at managing multiple projects and navigating complex environments.
- Experience managing budgets and agency/vendor relationships.
Benefits at Gap Inc.
- Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
- One of the most competitive Paid Time Off plans in the industry.*
- Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
- Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
- Employee stock purchase plan.*
- Medical, dental, vision and life insurance.*
- See more of the benefits we offer.
*For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.
Salary Range: $195,800 - $269,300 USD
Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.
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