Posted on: May 1, 2023 | Job#: R113771

Lead, Full Time - Wrentham Village

Full time
1 Premium Outlet Blvd, Suite 550, Wrentham, MA, US 02093-1589

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About Banana Republic

Born from two California creatives fueled by their explorer spirits, Banana Republic has repositioned itself as a premium, experiential lifestyle brand for today’s modern world. ​​Designed for a life where anything is possible, we use the finest materials with the latest fabric innovations to create timeless, versatile clothing, jewelry, shoes and handbags. Through our home and art collections, we extend beyond apparel and are a part of our customers' lives at home.​​

We are creating memorable, immersive experiences online and in-store that build lasting relationships and solve our customers’ lifestyle needs.  ​​Our team is made up of passionate and curious storytellers who are pushing the boundaries to deliver consistent, quality product through an elevated customer experience.  Sound interesting? Join us as on the BR journey as we create what’s next.

About the Role

In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a mentor and role model to employees to support service behaviors and the execution of tasks in specific areas of expertise. You will focus on leading processes and/or areas of the business, executing tasks and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to teach and coach your team and drive behaviors to deliver a best-in-class customer experience.

What You'll Do

  • All leaders are expected to become experts of the brand's selling behaviors, leading and leveraging these behaviors with every customer who walks through our doors and allowing us to provide a exceptional customer experience.
  • Serve as a role model to achieve priorities in store, with the customer as the primary focus
  • Support the store leadership team to collaborate effectively with employees and ensure work tasks are completed in a timely and efficient manner
  • Build and share expertise in an assigned specialized functional area
  • Support completion or work processes before or after the store closes as needed inclusive of opening and/or closing the store
  • Listen and ask questions to solicit feedback to understand needs and provide service
  • Handle unique or complex customer interactions

Who You Are

  • Provides clear and direct communication of expectations and gives feedback
  • Ability to utilize technology effectively and engage with customers and your team to meet goals
  • Able to effectively lead and inspire others through coaching and mentoring
  • Demonstrate interest and initiative towards continuous improvement and growth
  • Research process or transaction flow to identify root cause of errors

Benefits at Banana Republic

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.

US Candidates
Please note that effective, June 30, 2022, Gap Inc. will no longer require any of its employees to wear face masks or require proof of COVID vaccination, unless required by local or state/provincial mandates or as part of Gap Inc’s quarantine guidelines after being exposed to or testing positive for COVID. Therefore, please disregard any language in any job posting that refers to Gap Inc.’s face mask and proof of vaccination policy as said policy is no longer effective.

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