Posted on: March 21, 2022 | Job#: R32085

Sr Analyst - Customer Strategy and Analytics

Full time | Two Folsom, San Francisco, CA, US 94105


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About Gap Inc.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.     

This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to  learn fast, create with audacity and lead boldly? Join our team.

About the Role

The Data and Analytics organization is chartered with unlocking the power of data to drive decision making and customer obsession across Gap Inc’s family of dynamic brands. The Decision Support team within “Data and Analytics” drives value by blending business strategy with analytics to understand our customers’ behavior and identify or validate opportunities that improve the profitability of our brands and the experience of our customers.

Reporting to the Director of Old Navy Decision Support, the Sr Analyst for Old Navy Decision Support works hand-in-hand with the Marketing, Finance and Strategy teams within the brand to increase the effectiveness and scale of our marketing tactics, by understanding customers’ responses and needs.

The successful candidate has a strong analytical mindset, is passionate about understanding the Customer’s behavior and skilled at combining strategy and analytics, storytelling with data and driving business decisions with analytics; they are expert at accessing and manipulating complex and large scale data, and applying analytics in support of business decisions.

What You'll Do

  • Partner with Marketing/Finance/Strategy/Tech teams at Old Navy and the central Data Science team to measure the success of our marketing initiatives and experiments, across digital and traditional media
  • Query and manipulate customer data from multiple large-scale data sources using SQL and data science tools, and summarize the findings of your analysis, providing actionable recommendations
  • Identify new opportunities for testing and/or improve the customer experience
  • Zero in on the important insights, summarize and present them in ways that are clear, engaging and drive to action
  • Collaborate with cross-brand and cross-functional Decision Support team members to learn best practices to adopt in your role and identify opportunities to contribute to the larger team              

Who You Are

  • Analytically minded with strong business acumen and excited for a role that requires you to combine the two
  • Proficient in using SQL, in creating advanced Excel data models and PowerPoint presentations
  • 3+ years of experience in an analytics role, preferably in a multi-channel retail environment, or in a management/internal consulting role where analytics is a central area of focus
  • Passionate about retail and customer behavior/insights
  • A natural at drawing insights, making recommendations that drive business actions and at nurturing business relations
  • A talented storyteller with superior presentation skills (written, visual and verbal)
  • Bachelor’s degree in Statistics, Economics, Analytics, Data Science or other quantitative, technical, or social science field required. MS degree strongly preferred, MBA a plus

Benefits at Gap Inc.

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
  • One of the most competitive Paid Time Off plans in the industry.*
  • Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
  • Employee stock purchase plan.*
  • Medical, dental, vision and life insurance.*
  • See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we’ve been named as one of the Best Places to Work by the Human Rights Campaign for the seventeenth consecutive year and have been included in the 2021 Bloomberg Gender-Equality Index for the fourth year in a row.


We’ll send you to our application portal to get started.

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